Operations Specialist

hace 2 semanas


Bogota, Colombia Sagan A tiempo completo

**Job Title: Operations Specialist**
**Location**: Remote (EST Timezone)

**Working Hours**: Monday - Friday, 8:30 AM - 5:00 PM (EST)

Are you a proactive problem solver with a passion for optimizing operational processes? We are seeking an Operations Specialist to play a pivotal role in building and enhancing the foundation of our back-office operations.

**Key Responsibilities**:

- ** Documentation of SOPs**: Develop and maintain Standard Operating Procedures across all areas of the business for streamlined operations.
- ** Sales Systems and Processes**: Collaborate on the development and improvement of sales systems and processes to enhance efficiency and effectiveness.
- ** Customer Service Processes**: Streamline customer service procedures to ensure exceptional service delivery.
- ** Supplies Ordering and Inventory Tracking**: Manage supplies ordering and track changes in inventory to maintain optimal stock levels.
- ** Onboarding Process for New Hires**: Oversee the onboarding process for new hires using tools such as Gusto.
- ** Vendor Identification**: Identify and evaluate new vendors based on business needs.
- ** KPI Development and Tracking**: Develop and track Key Performance Indicators (KPIs) across various business departments to measure operational improvements and efficiency.

**Qualifications**:

- ** Project Management Experience**: Experience in project management is a plus.
- ** Versatility**: Comfortably manage multiple areas of the business.
- ** Proactive Problem Solver**: Proactively identify areas for improvement and provide effective solutions.
- ** Comfort in Ambiguity**: Thrive in an environment with limited existing systems and contribute to the excitement of building and scaling processes.


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