Sales Operations Specialist

hace 4 semanas

Bogotá Cundinamarca, Colombia TD SYNNEX A tiempo completo

**Acerca del puesto**

Únete a TD SYNNEX como asistente de ventas, donde realizarás una serie de actividades críticas que incluyen movimientos de existencias, análisis de asignación, priorización de pedidos y gestión de pedidos abiertos. Este puesto es esencial para mantener la integridad de nuestro flujo de trabajo de pedidos de ventas y acuerdos de nível de servicio (SLA), lo que permite a nuestros equipos de ventas centrarse en actividades generadoras de ingresos y mejorar la experiência general del cliente.

**Qué harás**:

- Introducir pedidos en el sistema.
- Revisar, investigar y garantizar que los pedidos cumplen los requisitos.Analizar y determinar la validez de los pedidos abiertos, tomando decisiones sobre cancelaciones de pedidos según sea necesario.
- Supervisar los pedidos electrónicos, solucionar problemas y garantizar la resolución de los pedidos "atascados" en el sistema.
- Actualizar los pedidos con los níveles de prioridad para garantizar un procesamiento oportuno en la cola del primero en entrar, primero en salir.
- Revisar las existencias y determinar su disponibilidad y asignación.
- Gestionar las existencias de los pedidos de clientes pendientes de confirmación.
- Analizar las tendencias de los pedidos y ofrecer recomendaciones al equipo de ventas para mitigar los efectos negativos en el negocio y la satisfacción del cliente.
- Evaluar la disponibilidad de los productos con respecto a los pedidos y proporcionar comentarios y recomendaciones al equipo de ventas.
- Notificar a los equipos de ventas/dirección las acciones necesarias y tomar decisiones sobre los cambios de código de uso.
- Realizar las tareas adicionales que se le asignen.
- Cumplir las normas de asistencia y puntualidad.

**Lo que buscamos**:

- Dominio del inglés (nível B1 o superior).
- Capacidad para asimilar datos de investigación procedentes de diversas fuentes, analizarlos y recomendar las acciones adecuadas.
- Capacidad para resolver conflictos y garantizar resultados productivos.Sólidas habilidades interpersonales para establecer relaciones de trabajo eficaces.
- Capacidad para trabajar bajo estrés y presión gestionando grandes cargas de trabajo y plazos.
- Competencia para ejecutar instrucciones orales y escritas y solicitar aclaraciones cuando sea necesario.
- Capacidad de comunicación clara para expresar ideas y transmitir la información necesaria.
- Capacidad para mantener la confidencialidad de la información sensible.
- Competencia para preparar y analizar informes y correspondencia comercial.
- Capacidad de aprendizaje rápido de nuevos sistemas y tecnologías.
- Atención a los detalles con precisión y eficacia.
- Capacidad analítica para reconocer tendencias y detalles en la información numérica.
- Capacidad de pensamiento estratégico y táctico.
- Capacidad de resolución de problemas relacionados con el sistema.
- Conocimientos básicos de las aplicaciones informáticas pertinentes (hojas de cálculo, procesadores de texto, bases de datos).
- Capacidad para trabajar de forma independiente con una supervisión mínima.
- Conocimientos y/o experiência en áreas de responsabilidad relacionadas.
- Gran capacidad de organización y gestión del tiempo para llevar a cabo las tareas.
- Capacidad para comprender, integrar y mejorar complejos procesos empresariales interfuncionales.
- Adaptabilidad al cambio y flexibilidad para realizar los ajustes necesarios.

**Experiência**:

- +1 año de experiência laboral relevante - preferiblemente.

**Formación y certificaciones**:

- Se requiere un diploma de enseñanza secundaria.
- Se prefiere un título de grado medio en Empresariales, Informática o un campo relacionado.

**Condiciones de trabajo**:

- Entorno profesional (híbrido).
- Horario de trabajo ocasional no estándar u horas extras según lo requiera el negocio.

**Key Skills**

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiat

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