Latin America Resource Management Lead
hace 4 días
Job Function: Cloud & Software Services Why SoftwareONE?:
Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here.
We want our people to be their true authentic selves at all times, because that’s when real creativity happens
**REGIONAL RESOURCE MANAGEMENT LEADER**
**LATIN AMERICA SOLUTION & SERVICES**
**(All genders)**
Type of Contract: full time | location: Any Country in LATAM
The role:
The
_Resource Management Lead_ sits within regional services and covers day-to-day staffing of delivery resources
He/ she selects and assigns staff with the right capabilities to upcoming projects, creates visibility on staff availability, reviews staff utilization, and escalates potential availability gaps to Talent Acquisition
**Day-to-day staffing**
- Design & enforce resource management policies and discipline (e.g., rotation policies, release policies, skilling policies)
- Conduct local and remote project assignment of delivery resources (staffing)
- Run external sourcing where necessary and act as focal and integration point for all subcontractor process areas from resource requirements, sourcing and selection, onboarding and assignment through to off-boarding
- Serve as liaison with service line and xDC location leads to coordinate resourcing
- Operate tooling and standardized platform for resourcing as per G&T guidance
**Input for capacity and capability planning**
- Review utilization, create visibility on staff availability and identify trends to proactively balance workloads while increasing utilization
- Work with senior leaders (e.g., Service Design Lead) to understand resource requirements and develop resource strategies to meet current and future needs
LI-GR1
What we need to see from you:
**Y**
**our experience**
- Bachelor's degree in Business Management or related fields.
- Overall 5+ years of experience in service delivery resource management within complex environments.
- Leadership experience in staffing within IT Services.
- Leadership experience with multicultural teams accross Latin America.
**your knowledge**
- Equipped with firm understanding of delivery staff qualifications and skill requirements
- In-depth knowledge of applicable labor laws.
- Proficiency in human resources and project management software.
- Certification as Resource Management Certified Professional will be desirable.
**Your skills**
- Excellent interpersonal and communication skills.
- Exceptional organizational and time-management skills.
- Conflict management abilities.
- Handling of confidential and sensitive information.
**Your Language Skill**
Written and verbal English Skill is a must.
Portuguese & Spanish are desirable.
**Have we piqued your interest?**
**If you have the feeling that the position doesn't suit you...**
... you can still choose between two further options:
**_here_**).
**If you need more information about SoftwareONE...**
... you can check the other channels we're using for communicating news, insights and knowledge. Please feel free to have a look to this link tree and find the channel that fit's best for you:
**_SoftwareONE Links you should know_**
What you should really know about us.:
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
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