Patient Concierge Representative Team Lead

hace 4 semanas


Medellín, Colombia Third Way Health, Inc. A tiempo completo

**Who we are**:
**About the position**:
**Responsibilities**:

- Lead and guide the Patient concierge team
- Allocate team resources to practices / patients
- Set and monitor goals and performance measures
- Measure and evaluate quality of service provided by team
- Ensure patient satisfaction results are at the required levels
- Supports and administers process procedures and standards
- Work with team to develop policies, procedures and job aids to enable continuous improvement
- Coordinate team based training, personnel forecasting, peer appraisal, scheduling, interviewing, identification of non-monetary awards and gathering of team performance statistics

**Required skills and qualifications**:

- University degree
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Excellent troubleshooting skills
- Computer literacy (experience with Salesforce Health Cloud is a plus)
- Phone skills, including familiarity with complex or multi-line phone systems
- Expertise in the customer service area and/or healthcare is a plus



  • Medellín, Colombia Rippling A tiempo completo

    Third Way Health ( helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and...


  • Medellín, Colombia Third Way Health, Inc. A tiempo completo

    Who we are: third way health ( helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology...


  • Medellín, Antioquia, Colombia Third Way Health A tiempo completo

    **About the position**: **Responsibilities**: - Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. - Provide accurate, satisfactory answers to patients’ queries and concerns - De-escalate situations involving dissatisfied patients, offering patient assistance and support - Contact patients to inform them about...

  • Patient Concierge

    hace 2 meses


    Medellín, Antioquia, Colombia P.M A tiempo completo

    The role is for a Patient Coordinator/Concierge, where you’ll be responsible for scheduling appointments, ensuring patients are set for their treatments, requesting Google reviews for the doctor's office, among other tasks. FULLY REMOTE, NEED A COMPUTER Tipo de puesto: Tiempo completo Idioma: - Ingles (Obligatorio)


  • Medellín, Antioquia, Colombia Rippling A tiempo completo

    About the Role: We are seeking a dedicated Patient Concierge Representative to join our Patient Concierge Team in Medellin. This is an excellent opportunity for individuals who are passionate about delivering exceptional patient experiences and are fluent in English and Spanish (C1 or above).Salary and Benefits: The successful candidate will receive a...


  • Medellín, Antioquia, Colombia Rippling A tiempo completo

    At Third Way Health, we're dedicated to revolutionizing the patient experience in the US healthcare sector. Our mission is to empower medical practices and healthcare organizations with innovative technology and exceptional services, enabling them to provide world-class care while reducing administrative burdens.About the Role:We're seeking a full-time...

  • Patient Coordinator

    hace 3 meses


    Medellín, Antioquia, Colombia PREMIER A tiempo completo

    The role is for a Patient Coordinator/Concierge, where you’ll be responsible for scheduling appointments, ensuring patients are set for their treatments, requesting Google reviews for the doctor's office, among other tasks. Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - Tienes experiência trabajando en servicio al cliente y/o el área...

  • Implementation Consultant

    hace 4 semanas


    Medellín, Colombia Third Way Health, Inc. A tiempo completo

    **Who we are**: **About the position**: The Implementation Consultant will play a critical role in Third Way Health’s mission to enhance patient experiences across our client base. Based in Medellin, Colombia, you will support the implementation of our Virtual Front Office (VFO) and Business Process Outsourcing (BPO) services, ensuring that our clients’...


  • Medellín, Colombia RVStaffing A tiempo completo

    **VIP Medical Group,**one of our top experts in vein disease and pain management is looking for an **Operations Supervisor**to join our team! We specialize in pain management and vascular procedures. Our main goal is to always provide the best level of care and compassion to individuals who are being treated. If you are passionate about patient care, excel...


  • Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    Job Description: We are seeking a highly skilled and experienced Sales Development Manager Lead to join our team at Sd Solutions. This is an exciting opportunity to drive growth and lead a team of sales development representatives in generating new outbound opportunities.

  • User Experience Lead

    hace 2 meses


    Medellín, Colombia Third Way Health, Inc. A tiempo completo

    Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners. We enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world-class team of service representatives. What unites us is our...

  • Patient Coordinator

    hace 5 meses


    Medellín, Antioquia, Colombia RVStaffing A tiempo completo

    **RedValley**, the fast-growing company in Medellín, is looking for a talented, and strategic, _ **Patient Coordinator**_ to join **Premier Med Group**. We have partnered with one of New Jersey’s top experts in vein and pain treatments. Who cares about delivering results and creating a first-class experience. Perform mínimally invasive procedures with...

  • Patient Coordinator

    hace 2 meses


    Medellín, Colombia RVStaffing A tiempo completo

    RedValley , the fast-growing company in Medellín, is looking for a talented and strategic Patient Coordinator to join Premier Med Group . We have partnered with one of New Jersey’s top experts in vein and pain treatments who cares about delivering results and creating a first-class experience. You will perform minimally invasive procedures with...

  • User Experience Lead

    hace 4 semanas


    Medellín, Colombia Third Way Health A tiempo completo

    Gain full access to exclusive job listings from leading companies worldwide. Verified, High-Quality Jobs Only No ads, scams, or junk - just genuine opportunities. Explore thousands of open positions tailored to your lifestyle, including flexible remote jobs. Who We Are Third Way Health helps medical practices across the United States improve the...


  • Medellín, Antioquia, Colombia Third Way Health A tiempo completo

    About Third Way HealthWe help medical practices across the United States improve the patient experience while reducing administrative burdens on practice owners.Our mission is to enhance patient experiences by providing a leading patient engagement platform and a world-class team of service representatives.As a passionate supporter of physicians and patients...

  • Medical Coordinator

    hace 18 horas


    Medellín, Colombia ttg Talent Solutions A tiempo completo

    **Job Title: Medical Coordinator** **Location: Medellin, Colombia** **Schedule: Monday to Friday - 7:30 a.m. 5:00 p.m.** **Employment Type: Full-time - Hybrid** As a Coordinator of Second Opinion, Case Management, and Patient Concierge, you will serve as the direct representative, ensuring the highest level of service delivery. Your role involves...


  • Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completo

    About Third Way Health, Inc.We are a leading technology platform and services provider dedicated to enhancing the patient experience in medical practices and healthcare organizations across the United States. Our mission is to support physicians and help patients from all backgrounds achieve a better healthcare experience.Salary and BenefitsThe selected...


  • Medellín, Antioquia, Colombia WEBLY A tiempo completo

    **BUSINESS DEVELOPMENT REPRESENTATIVE** **LOCATION**: REMOTE **POSITION** **OVERVIEW**: We are looking for a few setters for our software company in the financial industry! We target financial Advisors / Wealth Managers / and fiduciaries who are in growth mode. **RESPONSIBILITIES** - Identify and target potential clients through cold calling, networking,...

  • Medical Coordinator

    hace 5 meses


    Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo

    **Job Title: Medical Coordinator** **Location: Medellin, Colombia** **Schedule: Monday to Friday - 7:30 a.m. 5:00 p.m.** **Employment Type: Full-time - Hybrid** As a Coordinator of Second Opinion, Case Management, and Patient Concierge, you will serve as the direct representative, ensuring the highest level of service delivery. Your role involves...


  • Medellín, Antioquia, Colombia Endava A tiempo completo

    About UsEndava is a technology company that harnesses technology to drive meaningful change. With over two decades of experience, we combine world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.Job OverviewWe are seeking an...