Implementation Consultant

hace 3 semanas


Medellín, Colombia Third Way Health, Inc. A tiempo completo

**Who we are**:
**About the position**:
The Implementation Consultant will play a critical role in Third Way Health’s mission to enhance patient experiences across our client base. Based in Medellin, Colombia, you will support the implementation of our Virtual Front Office (VFO) and Business Process Outsourcing (BPO) services, ensuring that our clients’ unique needs are met with precision and care.

**Responsibilities**:

- Develop detailed process documentation on clients’ clinic practices & provider rules
- Master & document the technical nuances of clients’ electronic health record (EHR) systems or other relevant systems
- Train Team Leads, Assistant Team Leads, and Quality & Training Analysts on the TWH implementation methodology along with clients’ operational practices
- Lead on-the-ground execution of work for VFO Patient Concierge Representatives and BPO Specialists / Analysts / Agents
- Support general project management of implementations and internal transformation activities
- Manage special projects as determined by Third Way Health’s Director of Transformation

**Requirements**:

- 3+ years of experience supporting US healthcare organizations
- 2+ year experience supporting BPO or software implementations
- Deep understanding of Electronic Health Record (EHR) systems and other healthcare specific information technology systems
- Understanding of clinical specialities and their nuances
- Experience training teams of 5+ resources
- Must be able to work in office 4-5 days per week (_Remote work will be limited as Implementations require in person support for all relevant team members_)
- C2 / C1 spoken and written English



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