L2 Support Engineer

hace 7 días

Cali, Colombia Endava A tiempo completo

**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

As an AM Engineer at Endava you will work with our teams to support our client operations.

**Responsibilities**:

- Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients, technicians, and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.

**Qualifications**
- ** Basic scripting skills**: Proficiency in PowerShell, HTML, C#, BASH.
- ** CI/CD experience**: Familiarity with GitHub, TeamCity, and Octopus Deploy.
- ** Runbook management**: Experience in handling runbooks for Windows Server maintenance.
- ** Network protocols**: Knowledge of DNS, DHCP, HTTP, and HTTPS.
- ** Firewalls and security devices**: Experience with firewall appliances and security measures.
- ** Infrastructure troubleshooting**: Skills in troubleshooting switches and overall infrastructure.
- ** Ticket management**: Proficiency in Jira and ServiceNow for effective ticket management.

Also base operations support experience like:

- Experience working with customers.
- Experience with SQL or MS Excel for data processing or reporting.
- High knowledge of English and Portuguese languages (>70% Level).
- Knowledge in SQL and relational databases.
- Capable of identifying trends and using statistics to interpret data.
- Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
- Curiosity and business acumen.
- Self-starter and driven.
- Very good analytical thinking focused on details.
- Organized, methodical, and structured approach to work with attention to details.
- Strong written and verbal communication skills.

Nice to have:

- Windows or Linux administration.
- Previous experience in analyst positions.
- Some technical skills and understanding of the software development lifecycle.
- Understanding of developing languages such as VBA, C++, Python, Java.
- Design/architect skills: Ability to define and design CM standards for the technology.
- Experience of working with IT customer service, support operation, and project management.
- Knowledge of SLA structure.

**Additional Information**
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
- In compliance with the Law 1581 of 2012, _**_Endava S.A.S. / Endava Colombia S.A.S_**_, identified with _**_NIT. Nº 900.955.679-3 / N° 900.594.521-9 _**_, with an address at Street 96 No. 10 - 38, floor 7th in the city of Bogotá and Career 48 No. 18A - 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs:_
- You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally, in some applicable cases, modify and revoke the consent given and/or request the deletion of your personal information._

  • L2 Support Engineer

    hace 4 semanas

    Cali, Colombia Endava Limited A tiempo completo

    Technology is our how.And people are our why.For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive...

  • Junior L2 Support Engineer

    hace 3 semanas

    Cali, Colombia Endava Limited A tiempo completo

    Technology is our how.And people are our why.For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive...

  • Junior L2 Support Engineer

    hace 4 semanas

    Cali, Colombia Endava Limited A tiempo completo

    Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive...

  • Junior L2 Support Engineer

    hace 4 semanas

    Cali, Colombia Endava Limited A tiempo completo

    Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive...

  • Junior L2 Support Engineer

    hace 5 días

    Cali, Colombia Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Junior L2 Support Engineer

    hace 11 horas

    Cali, Valle del Cauca, Colombia Endava Limited A tiempo completo

    Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that...

  • Junior L2 Support Engineer

    hace 3 semanas

    Cali, Colombia Endava A tiempo completo

    Job Description Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.  Responsibilities: Ensure all requests, incidents, and queries are properly triaged in the Service Management tool within...

  • Senior Am Engineer L2

    hace 3 semanas

    Cali, Colombia Endava A tiempo completo

    **Responsibilities**: - Lead two more teammates, ensuring good communication with other teams. - As part of the Level 2 support team, ensure all the support tickets received from the Level 1 support desk guys are: categorized, solved, or escalated to the Level 3 support team using the JIRA Service Management Tool. - Working closely with internal clients,...

  • L3 Support Engineer

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Endava A tiempo completo

    Job Description Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.  As an L3 Support Engineer, you will be responsible for overseeing the lifecycle of software applications, ensuring their...

  • Systems Engineer

    hace 2 semanas

    Cali, Colombia Fortinet A tiempo completo

    **Skills & Qualifications** - Experience in technical/pre-sales support as a sales or systems engineer - Experience in Cybersecurity Framworks like NIST, MITRE ATT&CK, OWASP, Cyber Kill Chain. - Experience with Wire & Wireless technologies, deploying architectures like MCLAG, MESH, supporting and doing site surveys. - Solid understanding in Authentication...

  • Tech Support Engineer

    hace 2 semanas

    Cali, Colombia PRO QC INTERNACIONAL SAS A tiempo completo

    Department : IT Department Job Location : Cali City Work Time: Permanent, full-time, 5 day work-week and according to business needs Reports to: CIO Reference Document: Duties & Responsibilities: Responsibility: Oversee and maintain computer hardware and software systems. They assist in resolving technical issues concerning customers' accounts or company...

  • Research & Development Packaging Engineer

    hace 5 días

    Cali, Colombia Kenvue A tiempo completo

    Description Kenvue is recruiting for a(n) **R&D PACKAGING PL ENGINEER** position, located in CALI, Colombia. This position will be responsible for leading packaging development projects for existing products in Colombia. It's a key position that will lead CIP (Cost Improvement Projects) projects and provide direct support to the liquids/toiletries/engineer...

  • Network Engineer

    hace 5 días

    Cali, Valle del Cauca, Colombia Ufinet Brasil A tiempo completo

    General Es responsable de planear, desarrollar y ejecutar proyectos de telecomunicaciones en el ámbito de redes de datos IP/MPLS y redes de Internet sobre protocolo BGP, con el propósito de ofrecer soluciones tecnológicas a clientes de grandes corporaciones y proveedores de servicios de telecomunicaciones (ISP) y cable operadores, siendo el gestor para...

  • Network Engineer

    hace 7 días

    Cali, Valle del Cauca, Colombia UFINET Brasil A tiempo completo

    Descripción General Es responsable de planear, desarrollar y ejecutar proyectos de telecomunicaciones en el ámbito de redes de datos IP/MPLS y redes de Internet sobre protocolo BGP, con el propósito de ofrecer soluciones tecnológicas a clientes de grandes corporaciones y proveedores de servicios de telecomunicaciones (ISP) y cable operadores, siendo el...

  • Network Engineer

    hace 4 días

    Cali, Valle del Cauca, Colombia UFINET A tiempo completo

    Descripción General Es responsable de planear, desarrollar y ejecutar proyectos de telecomunicaciones en el ámbito de redes de datos IP/MPLS y redes de Internet sobre protocolo BGP, con el propósito de ofrecer soluciones tecnológicas a clientes de grandes corporaciones y proveedores de servicios de telecomunicaciones (ISP) y cable operadores, siendo...

  • Senior Systems Engineer

    hace 7 días

    Cali, Colombia TaskUs A tiempo completo

    Principal Duties and Responsibility: - You will prepare, design, build and implement systems including virtual infrastructure, network storage, end-user computing, remote access and others. - Engineering of server systems related solutions for various project and operational needs. Perform Windows system engineering, design and validation. - Install new /...

  • Senior Systems Engineer

    hace 7 días

    Cali, Colombia TaskUS A tiempo completo

    Principal Duties and Responsibility: - You will prepare, design, build and implement systems including virtual infrastructure, network storage, end-user computing, remote access and others. - Engineering of server systems related solutions for various project and operational needs. Perform Windows system engineering, design and validation. Install new /...

  • Software Systems Engineer

    hace 5 días

    Cali, Valle del Cauca, Colombia Jobfinder Spain A tiempo completo

    Company OverviewAgileEngine is a top-3 ranked dev shop according to Clutch and one of the Inc. 5000 fastest-growing companies in the U.S.We create award-winning custom software solutions that help companies across multiple industries change the lives of millions.Job DescriptionWe're looking for a skilled Software Systems Engineer to join our team.The ideal...

  • Remote Pump and Dredge Sales Engineer

    hace 2 semanas

    Cali, Colombia Eddy Pump A tiempo completo

    **About EDDY Pump**: EDDY Pump is a premier engineering and manufacturing company specializing in innovative slurry pumps and dredging equipment. With a focus on cutting-edge technology and exceptional customer service, we deliver reliable, high-performance solutions to a variety of industries. We are seeking a highly skilled and motivated Remote Pump and...

  • L3 Support Engineer

    hace 3 semanas

    Cali, Colombia Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...