Global Cxo

Description

Kenvue is currently recruiting for:
**Global CxO - CC Lead Analyst Global Social Media and Privacy Support**

**The Global CxO - CC Lead Analyst Global Social Media and Privacy Support will primarily support systems and processes that enable social media and privacy activities managed by CxO - CC. This role will also support other systems and processes that enable Global CxO - CC and regional CxO - CC operations.**

This position reports into Global Consumer Experience Organization (CxO) - Consumer Care (CC) Senior Manager, Global Technology & Systems Support and is either based at Cali (Colombia) or Bogota (Colombia).

**Who We Are**

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

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**What You Will Do**

The Global CxO - CC Lead Analyst Global Social Media and Privacy Support is responsible for coordinating the day-to-day system support activities for the Global Consumer Care (GCC) organization at the Global, Regional and Market levels.

This will be done across systems (i.e., Sprinklr, OneTrust, Jira, web forms on Salesforce Communities, etc.) and include:
1. supporting software-as-a-service (SaaS) releases,

2. supporting processes to deliver efficient, accurate, consistent, and effective solutions to business problems,

3. supporting the implementation and maintenance of the systems and processes that enable social media management,

4. performing periodic system review activities,

5. following and optimizing processes defined in Standard Operating Procedures (SOPs) and Work Instructions (WIs),

6. executing tasks related to global and regional projects,

7. partnering with Privacy, Corporate Technology (CT), and other cross-functional partners to implement, maintain, and standardize the Tier 1 processes required to comply with Data Subject Rights (DSR) defined within Local Privacy Regulations across multiple countries,

This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences.

Helping to maintain high compliance while reducing complexity is also an objective of this position.

In addition, the Global CxO - CC Lead Analyst Global Social Media and Privacy Support will assist with Global CxO - Consumer Care Social Media-related Procedures, INCs, INVs and CAPAs and support DSR Tier 1-related work instructions.

The goal of this position is to ensure the day-to-day Global CxO - Consumer Care Social Media Management and DSR Tier 1 Management work is delivered on-time and with quality.

Key Responsibilities***
- Collaborate cross-functionally on key projects, ensuring that all diverse stakeholder requirements are considered in the development of robust change management plans.
- Manage change management projects, including managing requirements, stakeholder expectations, timelines, and project resources.
- Ensure the usability and integrity of system updates by reviewing all change management requests for accuracy, completeness, and applicability to business rules.
- Support the optimization of processes around the world, driving toward harmonized ways of working and standard process(es) as much as it makes sense, while allowing for flexibility as required by specific local/regional business needs.
- Author Work Instructions and SOPs required for the systems and processes that enable social media activities managed by Consumer Care and other systems and processes that enable Global Consumer Care (GCC) and regional Consumer Care operations.
- Notify stakeholder(s) of system change/addition requests and obtains appropriate approvals prior to processing requests within the necessary system.
- Support SaaS release activities and solution deployment activities as appropriate, including but not limited to:

- Support identification and prioritization of system improvement opportunities.
- Conduct impact assessments working with cross-functional partners as needed.
- Notify stakeholder(s) of changes & their impacts and obtain appropriate approvals prior to processing requests within the necessary system(s).
- Create test scripts for execution by another or execu