L2 Support Engineer

hace 1 mes

Cali, Colombia Endava A tiempo completo

**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

As a L2 Support Engineer at Endava you will work with our teams to support our client operations.

**Responsibilities**:

- Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients, technicians, and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.

**Qualifications**
- Experience working with customers.
- Experience with SQL, familiar with SQL Queries, intermedia level prefered. Understanding relational databases.
- High knowledge of English language (>70% Level).
- Basic Knowledge of BI Tools: Familiarity with tools like Tableau, Power BI, or similar.
- Capable of identifying trends and using statistics to interpret data.
- Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
- Incident Management Proficiency: Experience working with project management tools such as Jira, Trello, Azure DevOps, or ServiceNow.
- Basic understanding of how the Internet works (Servers, Packages, IPs, Clients, etc.).
- Curiosity and business acumen.
- Self-starter and driven.
- Very good analytical thinking focused on details.
- Organized, methodical, and structured approach to work with attention to details.
- Strong written and verbal communication skills.

Nice to have:

- Windows or Linux administration. Familiar with unix terminal, shell.
- Previous experience in support / analyst positions.
- Some technical skills and understanding of the software development lifecycle.
- Understanding of developing languages such as VBA, C++, Python, Java. (Java prefered) tech interview will have some basic questions about java exercises.
- Experience of working with IT customer service, support operation, and project management.
- Knowledge of SLA structure.
- Experience Supporting Financial Applications or Banking: Prior experience in the banking vertical or with financial software.
- ERP Knowledge: Familiarity with more than one globally recognized ERP system is ideal (e.g., SAP, Oracle, MS Dynamics).

**Additional Information**
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
- In compliance with the Law 1581 of 2012, _**_Endava S.A.S. / Endava Colombia S.A.S_**_, identified with _**_NIT. Nº 900.955.679-3 / N° 900.594.521-9 _**_, with an address at Street 96 No. 10 - 38, floor 7th in the city of Bogotá and Career 48 No. 18A - 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs:_
- You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally, in some applicable cases, modify and revoke the consent given and/or request the deletion of your personal information._

  • L2 Support Engineer

    hace 4 semanas

    Santiago de Cali, Colombia Endava Limited A tiempo completo

    Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that...

  • L2 Support Engineer

    hace 4 semanas

    Santiago de Cali, Colombia Endava Limited A tiempo completo

    Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that...

  • L2 Support Engineer

    hace 2 meses

    Cali, Colombia Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • L2 Technical Support Specialist

    hace 4 semanas

    Cali, Valle del Cauca, Colombia Endava Limited A tiempo completo

    At Endava Limited, we harness technology to drive meaningful change. With over two decades of experience in combining world-class engineering, industry expertise, and a people-centric mindset, we partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform...

  • (Fluent English and Spanish) L2 Technical Support

    hace 7 meses

    Cali, Colombia SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **L2 Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • Senior Am Engineer L2

    hace 4 días

    Cali, Colombia Endava A tiempo completo

    **Responsibilities**: - Lead two more teammates, ensuring good communication with other teams. - As part of the Level 2 support team, ensure all the support tickets received from the Level 1 support desk guys are: categorized, solved, or escalated to the Level 3 support team using the JIRA Service Management Tool. - Working closely with internal clients,...

  • DevOps Engineer

    hace 3 días

    Cali, Colombia Encora A tiempo completo

    **DevOps Engineer** About us: We are a global company that provides innovation services and software engineering solutions. Being Nearshore, our services are ideal for all types of companies, from established companies to start-ups. We are based in Silicon Valley for more than 27 years in the market, with more than 7 development centers in Latin...

  • Senior Support Engineers

    hace 5 meses

    Cali, Colombia Encora A tiempo completo

    **Important Information**: **Experience**: + 5 years **Job Mode**: Full-time **Work Mode**: Work from home **Job Summary**: As a Senior Support Engineer (11220), you will be a key player in providing technical support, troubleshooting, and resolving issues for our clients. You will work closely with the development team, L3 support engineers, and clients to...

  • Systems Engineer

    hace 4 meses

    Cali, Colombia Fortinet A tiempo completo

    **Skills & Qualifications** - Experience in technical/pre-sales support as a sales or systems engineer - Experience in Cybersecurity Framworks like NIST, MITRE ATT&CK, OWASP, Cyber Kill Chain. - Experience with Wire & Wireless technologies, deploying architectures like MCLAG, MESH, supporting and doing site surveys. - Solid understanding in Authentication...

  • Strategic Data Engineer with Scalable Infrastructure Expertise

    hace 4 semanas

    Cali, Valle del Cauca, Colombia Endava Limited A tiempo completo

    Job DescriptionWe are seeking an experienced Data Engineer to join our team in Colombia. In this role, you will be responsible for designing and implementing robust data infrastructure to support our organization's data-driven decision-making processes.

  • Research & Development Packaging Engineer

    hace 7 meses

    Cali, Colombia Kenvue A tiempo completo

    Description Kenvue is recruiting for a(n) **R&D PACKAGING PL ENGINEER** position, located in CALI, Colombia. This position will be responsible for leading packaging development projects for existing products in Colombia. It's a key position that will lead CIP (Cost Improvement Projects) projects and provide direct support to the liquids/toiletries/engineer...

  • Data Engineer

    hace 7 meses

    Cali, Colombia Symphonic Distribution A tiempo completo

    **Data Engineer** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work...

  • L3 Support Engineer

    hace 4 días

    Santiago de Cali, Colombia Endava A tiempo completo

    Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital...

  • Sales Engineer

    hace 4 semanas

    Cali, Colombia Watson-Marlow Fluid Technology Solutions A tiempo completo

    **Sales Engineer - South West** **Location: Cali (Valle del Cauca)** **Benefits: Enhanced Carer/Parental Leave, Additional Holiday, EAP and more** We are seeking a dynamic and results-driven South West Territory Sales Engineer to play a key role in the success of our Colombian operation. This position offers an exciting opportunity to work across industries...

  • Field Service Engineer Ii

    hace 7 meses

    Cali, Colombia Abbott Laboratories A tiempo completo

    **Field Service Engineer II** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...

  • Software Engineer

    hace 7 meses

    Cali, Colombia Veevart SAS A tiempo completo

    **Job description**: **Company Overview**: Veevart is an intersection of art, culture, design, and cutting-edge technology. Our team is comprised of individuals committed to empowering cultural entities with technology that deepens the understanding of their visitors' journey. We aim to boost audience engagement and revenue streams for cultural institutions...

  • Process Engineer

    hace 2 meses

    Santiago de Cali, Colombia IDEMIA A tiempo completo

    Purpose: This role supports the production process, following all standards and procedures established by the Engineering Manager, Department Manager, as well as corporate guidelines, and is also responsible for running test packages. Key Missions: Provides 1st and 2nd line technical and fault support for the production team. Provides technical...

  • Mobile Automation Engineer for Dynamic Projects

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Buscojobs Colombia A tiempo completo

    Dynamic Mobile Automation Engineer WantedWe are looking for a highly skilled mobile automation engineer to join our team. As a dynamic mobile automation engineer, you will be responsible for automating existing regression testing suites, expanding automated tests to improve coverage, and prioritizing automated testing tasks.About the Role:This is a remote...

  • Software Development Engineer for Data Platforms

    hace 4 semanas

    Cali, Valle del Cauca, Colombia Agileengine A tiempo completo

    Company OverviewAward-winning custom software solutions that help companies across 15+ industries change the lives of millions.Salary: $120,000 - $180,000 per year (based on experience)Job DescriptionWe are seeking a skilled Software Development Engineer to join our team at AgileEngine. As a key member of our data platforms group, you will be responsible for...

  • Sales Engineer

    hace 4 días

    Santiago de Cali, Colombia Spirax-Sarco Engineering A tiempo completo

    Sales Engineer - South West Location: Cali (Valle del Cauca) Benefits: Enhanced Carer/Parental Leave, Additional Holiday, EAP and more Website: Group: We are seeking a dynamic and results-driven South West Territory Sales Engineer to play a key role in the success of our Colombian operation. This position offers an exciting opportunity to...