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Training Strategy Lead for Procurement and Ops

hace 3 meses

Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

TRAINING STRATEGY LEAD FOR PROCUREMENT AND OPS - CONTACT CENTER W

Description

TRAINING STRATEGY LEAD FOR PROCUREMENT AND OPS ENABLEMENT


Kenvue is currently recruiting for

TRAINING STRATEGY LEAD FOR PROCUREMENT AND OPS ENABLEMENT.
This position reports into Order Functional Technology Training Lead** and is based at BOGOTÁ - COLOMBIA.


Who We Are


At Kenvue, part of the
Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care.

Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID —are category leaders trusted by millions of consumers who use our products to improve their daily lives.

Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes.

Join us in shaping our future-and yours.

Watch us here:

What will you do
This role will be accountable for providing strategic and thorough training partnership to the Procurement and Operation Enablement organizations. Formulates training approaches and solutions in alignment with the business strategy.

Serves as a global training business partner to focus on gathering business requirements, reviewing performance indicators, conducting training needs analysis, and providing training solutions that create value for customers.

Provides training expertise, consultation, tools, and action plans to support integrated tech projects, launches and/or run state requirements impacting EBS customer service delivery (systems, technology, processes, people, etc.).

Partners and engages client group and cross tier stakeholders to gather feedback, maintain transparent communication and ensure alignment between customer needs and training solutions.

The

TRAINING STRATEGY LEAD FOR PROCUREMENT AND OPS ENABLEMENT is responsible:

Responsibilities:

  • Leads as training business partner to Procurement and Ops Enablement focusing on:
  • Conducting intake with customers, using business goals information, performance indicators/ data, organizational trends, and insights to assess and identify training / capability building needs.
  • Applies project management principles and tools to document, articulate and deliver training support including definition/scope, identification of key stakeholders, training deliverables, progress reporting, risks/ roadblocks, and success measures.
  • Measures, tracks, and communicates to stakeholders and partners: training strategy progress updates, training effectiveness measures, training ROI, metrics (KPIs) and insights.
  • Identifies, recommends, and implements continuous improvement opportunities to optimize the standards of training practices, interventions, interdependencies, and tools.
  • Participates in training communities of practice. Gathers and shares external/internal training benchmark information, lessons learned and best practices.
  • Lead special projects and initiatives as assigned.

Qualifications:

What we are looking for
Required Qualifications

  • At least a bachelor's degree in education, training, human resources, or a related discipline
    .
  • A 5+ years of related experience providing strategic training in business partnering / consultative roles. This includes experience analyzing business requirements, conducting training needs analysis, formulating training solutions, and measuring training effectiveness.
  • Experience supporting Procurement and Contact Center or large transformation programs for global, matrixed complex organizations.
  • Basic understanding of business, financial, and organizational factors about Procurement and Contact Center activities is preferred.
  • Experience in Shared Services organization
  • Superb track record in developing and executing successful training programs.
  • Extremely organized and detailoriented
  • Selfmotivated/selfstarter with the ability to work effectively in an ambiguous environment.
  • Excellent relationship management, listening skills, and demonstrated track record building strong stakeholder engagement and influencing skills.
  • Effective communication skills with employees and stakeholders at all levels of the organization and external partners, as needed.
  • Inclusive, flexible, and adaptive in working in a global environment, across time zones with remote colleagues and stakeholders.
  • Computer literate with proficiency in MS Office and related business and communication tools

What's in it for you

  • Competitive Benefit Package
  • Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
  • Learning & Development Opportunities
  • Employee Resource Groups
*****Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, c