Manager Gbs Account and Sales Operations
hace 2 semanas
Purpose & Overall Relevance for the Organization:
- The Manager ASO
- Billing and Returns will be responsible for managing the team, focused on maintaining adherence to Global Policies, driving strategic topics from the North America market with the team, and providing ongoing support to the NAM O2C Director.
- In this position he or she will be managing several stakeholders, including Sales, Finance and Supply Chain leaders. The Manager ASO
- Billing and Returns will be responsible for process standardization as well as implementing new ones, like Assist CRM (Salesforce).
- The Manager ASO
- Billing & Returns will act as escalation point for the daily process, will be responsible for solving issues from the internal and external stakeholders, achieving the Service Level Agreements and is accountable for managing and motivating the staff, ensuring back-up plans are in place and balancing the workflow of the functions properly.
- Key Responsibilities:
- Initiates, develops, and maintains relationships with stakeholders from different seniority levels of the organization, mainly from Sales, Finance and Supply Chain.
- Trains new employees in Billing and Returns processes, policies, workflows, and procedures, as well as working on the approval matrix for different processes.
- S
- Finance Leaders
- S
- Credit & Collections Reps
- Customer Service Reps
- Claims Reps
- Tech Support
- Knowledge, Skills, and Abilities:
- Ability to read, analyze, and interpret adidas business processes and timelines.
- Leadership skills to motivate the team and keep them engaged with the daily activities.
- Ability to create reports, business correspondence and procedures.
- Ability to effectively present information, respond to questions from managers / directors, customers.
- Requisite Education and Experience / Minimum Qualifications:
- Experience in SAP.
- Advance English is required.
- 5+ Experience in Order to Cash / Customer Service activities.
- Experience with process improvements and root cause analysis.
- Experience in a Credit, Claim, Billing or Returns Manager role.
- S
- Experience in project management.
- Experience in Share Service Center environment.
- BA degree in Accounting, Finance, Economics or related.
WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE:
Speak up when you see an opportunity; step up when you see a need.
OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.
RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.
ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
***- JOB TITLE:
- Manager GBS Account and Sales Operations
- BRAND:
adidas
- LOCATION:
- Bogota
- TEAM:
Accounting & Finance
- S
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