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Customer Service Analyst 1
hace 2 semanas
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.
The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
Qualifications:
- Previous relevant experience preferred
- Experience in customer service
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver highquality customer service with focus on building client relationship and achieving quality results
Education:
- Bachelor's degree/University degree or equivalent experience
Job Family Group:
Private Client Coverage
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Job Family:
Client Services
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Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law" poster. View the
EEO is the Law Supplement.
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EEO Policy Statement.
View the **Pay Transparency Posting
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