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Customer Service Analyst

hace 3 meses

Bogotá, Bogotá D.E., Colombia Abbott Laboratories A tiempo completo

Customer Service Analyst

Acerca de Abbott


Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas.

Siempre estamos mirando hacia el futuro, anticipando cambios en la ciencia y la tecnología médica.

Trabajando en Abbott
En Abbott, puedes hacer un trabajo que importa, crecer y aprender, cuidar de ti mismo y de tu familia, ser verdaderamente quien es y vivir una vida plena

Tendrás acceso a:

  • Desarrollo profesional con una empresa internacional donde podrás hacer crecer la carrera que sueñas.
  • Una compania reconocida como mejor lugar para trabajar en docenas de países alrededor del mundo y nombrada una de las empresas más admiradas del mundo por Fortune.
  • Una compania que es reconocida como una de las mejores compañías grandes para trabajar, así como un mejor lugar para trabajar para la diversidad, las madres trabajadoras, mujeres ejecutivas y científicas.
  • Archivar y guardar soportes de legalizaciones y consignaciones en carpeta compartida

La Oportunidad
Esta posición está ubicada en la ciudad de Bogotá en la división de International Finance.

Que harás


Garantizar un excelente nível de servicio al cliente de manera eficiente, costo efectiva, a través del funcionamiento óptimo y coordinado de los procesos.


Dar Soporte en la gestión, control y grabación pedidos de legalización consumos enviados por los clientes, representante de ventas y/o Invetory track.

Atender y dar solución a las novedades de inventarios en consignación en clientes.


Generar reporte diario a la división de los pedidos legalizados (fecha, número OC, cliente, paciente, valor del pedido, número pedido SAP, número factura electrónica).

Analizar la causa raíz de las diferencias de inventario en consignación y aportar soluciones.

Seguimiento a traslados, devoluciones y tramites internos asociados a modelo de producto en consignación.

Reportar las novedades pedidos legalización (Ejecutiva Ventas/ Ejecutiva Servicio al cliente/ clientes)

Cualificaciones requeridas

  • Profesional en carreras administrativas
  • 3 años de experiência en servicio al cliente

Cualificaciones preferidas

  • Actitud de servicio y trabajo en equipo
- adaptabilidad y proactividad
- empatía, resiliencia, perseverancia, flexibilidad, iniciativa
- integridad e innovación
- habilidades analíticas y habilidades de resolución de problemas.