Customer Service Analyst 1

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

Job Description:


The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related operational activities and providing resolutions in coordination with the Customer Service team.

The main objective of this role is to design and develop, reports, analysis, and presentations to drive key business decisions and support internal or regulatory requirements.

Data extraction and transformation are principal responsibilities to provide great quality information for business analysis and reports to fulfill the regulatory requests.

The construction of presentations is part as well of the monthly activities. Support global, regional, or local projects/initiatives might be part of the responsibility of this position.

Main Responsibilities:

  • Handle databases and maintain the respective updates as necessary to ensure accuracy and integrity of the data.
  • Evaluate data reports, understand the numbers, identify possible inaccuracy and resolve throughout.
  • Critical and analytic thinking at collecting data for different types of business reports.
  • Create regulatory and business reports that provide insights for strategic decisions and action plans.
  • Communicate the results of data analysis in written and verbal form to managers and different areas within the bank.
  • Construction of monthly and adhoc presentations.
  • Perform needed controls to assure quality of the service.
  • Support control activities

Qualifications:

  • Previous relevant experience preferred
  • Experience in customer service and data management
  • Proven investigative, analytical and risk management skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver highquality customer service with focus on building client relationship and achieving quality results
  • Ability to use Power BI, Tableau and Microsoft Excel to create pivot tables, graphs and charts

Education:

  • Bachelor's degree/University degree or equivalent experience
-
Job Family Group:

Customer Service

-
Job Family:

Institutional Customer Service

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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