Technical Support Rep English
hace 2 semanas
**A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Provides advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems.
- Acts as a liaison between sales personnel and technical staff.
- Bachelor's Degree
- Excellent verbal and written communications skills required in both English and Spanish
- Less than 1 administrative support and/or customer service experience in a professional corporate environment.
- Experience in healthcare, pharmaceutical, or medical insurance industries Ability to work flexible schedule as business needs dictate
Desired / Preferred Qualifications
- Selfmotivated with proven problemsolving skills;
- Able to work with mínimal supervision and a quick study on therapies and processes;
- Works well under pressure in a dynamic environment;
- Knowledge and experience in patientfocused environment;
- Excellent verbal and written communication skills;
- Demonstrated ability to regularly multitask and meet deadlines;
- Organized, efficient, and processoriented;
- Team player with the ability to work with and through others at all levels of an organization;
- Ability to problem solve and develop solutions to a variety of urgent problems, while referencing policies and practices for guidance;
- Able to independently perform complete and diverse administrative duties;
- Proven ability to provide excellent customer service with superior soft skills;
- Demonstrated critical thinking skills to facilitate problem solving and proactive issue resolution;
- Proven ability to produce consistent high quality and detailed work;
- Proven negotiation skills and patience that create a positive customer experience;
- Proven ability to maintain confidential information; Preferred experience in Patient Support Programs
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
For Office Roles:
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
(ADA-United States of America)-
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