Technical Support Representative
hace 2 semanas
DUTIES AND RESPONSIBILITIES:
- Answer incoming customer calls regarding software issues, product problems, service questions and general client concerns.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
QUALIFICATIONS:
- Intermidiate systems or computer related knowledge.
- Fluent in English and Spanish.
- Should understand the system enough to suggest workarounds and accommodate the customer's needs based on the program's flexibilities
BENEFITS:
Monday - Friday shift, 8 hours shift, 2 days off, NOT A REMOTE JOB, Lunch everyday for free
Salary:
$2,700,000 per month
Pregunta(s) de postulación:
- What's your english level based on european escale (Example: B2)?
¿Are you in Medellín ?
¿Do you have experience in technical support?
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