Technical Support Agent
hace 1 semana
Hey Everyone We are looking for someone who will provide basic customer support and assistance to customers. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. They provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
DUTIES AND RESPONSIBILITIES:
- Answer incoming customer calls regarding software issues, product problems, service questions and general client concerns.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
QUALIFICATIONS:
- Intermidiate systems or computer related knowledge.
- Fluent in English and Spanish.
- Should understand the system enough to suggest workarounds and accommodate the customer’s needs based on the program’s flexibilities
BENEFITS:
Monday - Friday shift, 8 hours shift, 2 days off, NOT A REMOTE JOB, Lunch everyday for free
**Salary**: $2,700,000 per month
Pregunta(s) de postulación:
- ¿Are you in Medellín ?
- ¿Do you have experiencie in technical support?
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