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Quality Manager
hace 4 meses
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Come make an impact on the communities we serve as we help advance health equity on a global scale.Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and
your life's best work.
Primary Responsibilities:
- Manage overall personnel, performance, and discipline of the audit team members for different processes.
- Provide expertise and leadership in assigned functional area.
- Manage relationship with internal stakeholders and functions.
- Manage all client interaction and client communication and have front end the relationship with the client.
- Periodic review and analysis of all reports and metrics.
- Provide support to the Production Team and Supervisors to continually improve their performance and meet Service Level Agreements/Performance Guarantee goals.
- Evaluation of operational practices and procedures.
- Provide support to quality initiatives targeted towards process improvements.
- Be actively involved in the internal audit support; ensure all compliance parameters are met.
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
- Provide direction to staff; ensure resolution of problems; set priorities.
- Actively provide inputs and assistance to the senior management in the planning, implementation, and evaluation/modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s).
- Manage attrition and building retention strategies.
- Preparation of annual business plans including operating budgets.
- Negotiate solutions, resolve conflicts and anticipate/handle critical situations.
- Provide regular performance feedback and give frequent formal and informal coaching sessions.
- Work with business partners to identify ways to improve business processes.
- Prepare process VSMs, identify NVAs in the process and work towards elimination using different tools and technologies.
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or reassignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.
Required Qualifications:
- Bachelor's degree or equivalent combination of education.
- Overall experience of 5+ years managing people.
- Minimum 1 year of experience as a Deputy Manager.
- Experience in US Healthcare industry is preferred.
- Expert in preparation of excel reports and Powerpoint presentations.
- Knowledge and experience on technical skills like SQL, Tableau, PowerBI,.NET (preferred).
- Working knowledge of budgeting, cost estimating, capacity utilization principles and procedures.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
