Operations Shared Services Representative

hace 2 semanas

Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

Under the direction of the Supervisor / Lead - Operations Shared Services Center, is responsible for contacting the medical sites of the country(s) in charge, in order to carry out the coordination via telephone and / or email (with date, time and contact approved) for the delivery of Depot to Site distributions, handling a high level of customer service, issue resolution and internal communication, as well as order and control over assigned tasks, committed to continuous improvement and customer satisfaction.

All contact and coordination activities are completed in an appropriate, timely and cost-effective manner. Make the activity records correctly, in the control tool assigned for the function, generating efficient communication flows, which help to guarantee the success of the function for the company. Ensure the timely filing and update of the activities under its responsibility, to allow the generation of performance indicators for the team. To edit and maintain shipments (domestic) on TMS or the applicable system according to process' instructions. To use and maintain the available technical tools (Sharepoint, Jetstream, TMS, Optiview, Filebound and others). To keep proper communication with national and international offices stations of World Courier as needed in a friendly and timely manner. Perform any other duties the employee has been trained for.

What your background should look like

Minimum 8th-semester student in foreign trade, business administration, logistics, industrial engineering, or related fields from an accredited university. Alternatively, candidates with work experience in related areas or industries may also be considered. Command of English: intermedium written and oral skills Ability to work quickly and accurately under time and volume constraints as well as under pressure. . Strong interpersonal and communication skills. Capable to generate customer confidence. . Good analytical skills. Strong organizational skills, attention to detail and teamwork. Be able to take initiatives and responsibilities. Basic computer skills, knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia

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