Customer Account Advisor Multilingual

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Hillside Shared Services Colombia A tiempo completo

Multilingual Account Advisor:

Hillside Shared Services Colombia:

Indefinite contract:

Description:

Description:


Asesor de Servicio al Cliente trilingüe, español y portugués brasileño Como Asesor de Servicio al Cliente bilingüe en español y portugués brasileño, se unirá al equipo de Servicio al Cliente con el fin de apoyar la operación de la compañía en nuestras oficinas con sede en Bogotá.

Ayudará a nuestra base de clientes global a través de chat en vivo, teléfono y correo electrónico, orientándolos ante una amplia variedad de consultas sobre las cuentas, incluidos pagos, inicio de sesión, verificación y consultas de apuestas.

Requerimos flexibilidad dependiendo de nuestros níveles de trabajo

Los beneficios incluyen:
Salario competitivo.

Turnos de trabajo de 40 horas semanales (5 dias).

38 días de vacaciones.

Oportunidades de desarrollo y crecimiento profesional.

Generoso plan de bonificaciones

Auxilio de transporte.

Habilidades y cualificaciónes preferidas:
Comunicación verbal y escrita fluida/nativa en español y portugués brasileño.
Buenas habilidades de comunicación verbal y escrita en inglés.
Pasión por brindar un excelente servicio al cliente.
Excelentes habilidades de comunicación y trato con las personas.
Habilidad para completar varias tareas a la vez, con atención al detalle.
Motivación y habilidad para ser resolutivo.
Capacidad para manejar una computadora, personas instruidas y con habilidades de cálculo.
Experiência previa en atención al cliente preferido, pero no esencial.

Responsibilidades principales:
Habilidad para comunicarse de manera efectiva con nuestros clientes de habla hispana y portugués brasileño.
Comunicación interna con los departamentos de habla inglesa para resolver las dudas o reclamaciones de los clientes.
Brindar soporte a nuestra base de clientes a través de chat en vivo, teléfono y correo electrónico.
Revisar y escalar las consultas de los clientes a sus superiores cuando sea necesario.
Brindar una experiência positiva a nuestros clientes y resolver sus consultas a la mayor brevedad posible.
Uso de herramientas internas para resolver consultas de clientes.
Promoción del Juego Responsable.
Estar al tanto de los procedimientos y criterios de las políticas de licencia.

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