Manager Operations Shared Services

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Cencora A tiempo completo

  • What you will be doing
- _(RESUMEN DE LA POSICIÓN):_

Under the supervision of the Regional Operations & Customer Service Director, Latin America, is responsible for:

  • Bajo la supervisión del Gerente Regional de Operaciones, es responsable de_
  • To be the primary contact for World Courier offices providing support and specific information of the active shipments, requirements and other projects, involving operations shared services team. _Ser el contacto principal para las ubicaciones de las oficinas de World Courier para proporcionar soporte e información general y específica de envíos activos, requerimientos y otros proyectos, involucrando la equipo de servicios compartidos de operaciones._
  • Ensure that the designated activities executed are best in class, and in a timely manner, updating the respective activities in TMS, and avoiding delays for the Depot and Transportation areas. _Asegurar que las actividades designadas son ejecutadas oportunamente, actualizando las respectivas actividades en TMS, evitando retrasos para las áreas de Deposito y Transporte._
  • Make sure that all shipments are handled in the most secure, and efficient way. _Asegúrese de que todos envíos se envíen de la manera más segura, y eficiente;_
  • All relevant customs regulations and country guidelines are adhered to for all imports and exports shipments. _Se cumplan todas las regulaciones aduaneras relevantes y las pautas del país para todas las importaciones y exportaciones de envíos._
  • Ensure shipments run as smooth as possible through detailed preplanning. _Asegurar que los envíos se realicen de la manera más fluida posible mediante una planificación previa detallada._
  • To lead the OPS SSC Team, giving support and assuring operational excellence is always delivered. _Liderar el Equipo OPS SSC, brindando apoyo y asegurando que se entregue la excelencia operativa;_
  • Work alongside the Business Development Team and the Regional Business Development & Sales Director
  • Latin America to provide strategic support to sales strategies. Responsible to provide friendly, professional, and efficient service to our customers to uphold the reputation that sets us apart from our competitors. _Trabajar con el equipo de Business Development y el Director Regional de Desarrollo de Negocios y Ventas, América Latina para brindar suporte a las ventas locales y apoyar la estrategia general de ventas. Responsable de proporcionar un servicio amigable, profesional y eficiente a nuestros clientes para mantener la reputación que nos distingue de nuestros competidores._
  • Coordinate the cooperation between his/her work area with all other areas of the company such that the flow of information is always frictionfree, unfettered, and ensuring a positive comprehensive coordination. _Coordine la cooperación entre su área de trabajo con todas las demás áreas de la empresa, de modo que el flujo de información esté siempre libre de fricciones, sin restricciones y garantizando una coordinación integral positiva._
  • Constantly monitor oportunities and support the initiaves to expand the support to the region, evaluating tasks that can be performed, contributing directly to the definition of the capacity, onboard and transition plan for those activities. _Monitorear constantemente las oportunidades y apoyar las iniciativas para ampliar el apoyo a la región, evaluando las tareas que se pueden realizar, contribuyendo directamente a la definición del plan de capacidad, incorporación y transición de aquellas actividades._
  • Review team structure and take proactive actions to allow sustainable growth and no rupture to the support offered to the countries, including plans to cover absences and replacements. _Revisar la estructura del equipo y tomar acciones proactivas para permitir un crecimiento sostenible y no interrumpir el apoyo ofrecido a los países, incluidos planes para cubrir ausencias y reemplazos_.
PRIMARY DUTIES AND RESPONSIBILITIES _(DEBERES Y RESPONSABILIDADES PRINCIPALES)_:_

  • Lead and support the team's growth, including but not limited to create development plans based on the Career Development Guide. Review and discuss individual cases with local HR and the line manager. _Liderar y apoyar el crecimiento del equipo, incluyendo, pero no limitado a crear planes de desarrollo basados en la Guía de Desarrollo de Carrera. Revisar y discutir casos individuales con recursos humanos locales y el gerente de línea._
  • Support and handle more complex inquiries from clients and World Courier offices via the different existent channels in place. _Soportar y manejar consultas más complejas de clientes y oficinas de World Courier por los diferentes canales de comunicación disponibles._
  • Ensure clients are receiving the highest level of Customer Service. _Asegúrese de que los clientes reciban el más alto nível de Servicio al Cliente._
  • Ensure the timely registration of charges associated with all shipments handled by the te

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