Operations Coordinator

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Job Title: Operations Coordinator - Latam
Location: Remote (CST Timezone)

Work Schedule: Monday - Friday, 9 AM to 5 PM CST

Job Description:

The Operations Coordinator will be an integral part of our team, handling responsibilities across Cleaner Management, Customer Success, and Marketing. This role is perfect for someone who thrives in a fast-paced environment and is eager to grow their skills in operations management and customer relationship management. By joining us, you will have a unique opportunity to impact our daily operations and contribute to our growth and success.

Key Responsibilities:

1. Marketing Lead:

  • Efficiently categorize and follow up on every lead using our ACC Sales Process Sheet.
  • Actively reach out to potential clients to promote and sell our cleaning services.
  • Maintain a robust pipeline across multiple channels including Google LSA, Nextdoor, Facebook, and direct inquiries.
  • Manage all inbound leads with regular follow-ups, aiming to convert inquiries into booked services or appropriately categorize them as disqualified/lost.

2. Customer Success Representative:

  • Manage all post-booking communications, striving for exceptional customer interaction and satisfaction.
  • Utilize our Customer Communication guidelines in Notion to oversee interactions.
  • Collect and manage client feedback, reviews, and complaints, enhancing our SOPs based on customer insights.
  • Maintain and enhance client relationships, especially with Property Managers and institutional clients, ensuring all service requirements are met.

3. Cleaner Manager:

  • Oversee all communications with cleaning staff, ensuring schedules and job details are accurately maintained in BookingKoala.
  • Handle cleaner operations including hiring, training, scheduling, and payroll.
  • Foster a positive work environment, ensuring all cleaners are well-informed and satisfied with their roles.

Requirements:

  • Excellent command of English and conversational Spanish.
  • Proven customer service experience with a knack for proactive problem resolution.
  • Strong multitasking and organizational skills.
  • A natural inclination towards sales with a willingness to develop this skill further.
  • Comfortable navigating and managing escalations and unforeseen challenges.

Desirable Skills:

  • Previous sales experience.
  • Familiarity with automation tools like Zapier, web design, or online advertising strategies.

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