Team Lead, Collections-remote

hace 2 semanas

Bogotá, Bogotá D.E., Colombia TransUnion A tiempo completo
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What We'll Bring:


The Team Lead, Collections will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices.

In this role, they will oversee a team of Senior Collectors.

What You'll Bring:

  • Bachelor's degree in business administration, finance, accounting or related fields.
  • A minimum of 5+ years of handson collections experience dealing with B2B customers.
  • Fluency in English (C1 written and oral). Spanish is a plus.
  • Manage a team of Senior Collectors and perform all managerial duties and provide support, feedback, and guidance concerning daily operations and collection activity.
  • Coordinates collection efforts of existing field staff.
  • Strong customer focused attitude and mentality.
  • Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
  • Strong verbal and written communications skills; attention to detail and strong documentation skills.
  • Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction, and perform with mínimal guidance or supervision.
  • A strong work ethic, ability to work efficiently and with a sense of urgency.
  • Ability to prioritize tasks that are assigned.
  • Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
  • Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
  • Analyzes data to identify and solve complex problems.
  • This is a remote position which may require occasional inperson attendance at workrelated events at the discretion of management.

Impact You'll Make:

  • The Team Lead, Collections is responsible for overseeing the teams communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
  • Establishes, reviews, and updates collection processes and operating procedures.
  • Proactively contact clients with overdue receivables to coordinate collection plans.
  • Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
  • Supports upper management regarding any customer issues in relation to overdue funds or other issues preventing or delaying payment.
  • Liaise with the sales team to coordinate collection efforts.
  • Create a close working relationship with your counter parts within your department and the overall company.
  • Provides coaching and support to less experienced team members.
  • Perform any other duties as assigned.
TransUnion Job Title

Lead, Shared Services

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