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Customer Service Proactive Agent
hace 2 meses
- Ensure on-time delivery for all orders in scope (M&S, Inventory, Assets)
- Proactively escalate to relevant stakeholders the requests in the Red Zone and ensure actions are taken for orders in the Red Zone to move to the next Leg of the Supply process
- Responsible for expediting of orders from requisition creation to Delivery at Field location
- Proactively follow up on order status with suppliers to ensure on time completion
- Cancel purchase orders in SLB systems (SWPS, GOLD, and Lawson) after consultation with internal / external suppliers
- Be competent on all Supply systems and track order status on internal systems (TMO - Track My Order, SSO Expediting Console)
- Inform Product Lines, PLSL and other stakeholders of any concerns or delays in the order delivery
- Follow up on Goods Receipt
- Proactively follow up on Goods Receipt for orders within GR due date
- Support on problem solving on Document-Flow-Management (DFM) cases or other Account Payable issues.
- Communicate order status to internal customers
- Comply and clean up open order report on a regular basis
- Compile / update expediting reports by suppliers, Product Line, location as required
- Continuous improvement and knowledge management
- Participate and contributes to SQ investigations led by SRE Efficiency team
- Propose documentation changes / improvements to process when required to SRE Efficiency team
- Track deviations and raise non-conformance in QUEST
- Uphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), Blue Print
1. Suggested Background:- International Business
- Business Administration
- Industrial Engineering
2. Profile:- Programs/Softwares Requirement
- No requirements, but knowledge in the following softwares is a plus:
- PowerBI, Power Automate, PowerApp, SharePoint
3. Additional Comments: Key Characteristics:- English proficient
- Organizational skills
- People person
- Team work
- Adaptable
- Desire to learn
- Multitasking
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