Gbs Customer Service Specialist

hace 2 meses

Cota Cundinamarca, Colombia Schlumberger A tiempo completo

The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order deliveries, push materials through the internal logistics process, modify or cancel purchase orders based on business needs, and provide general guidance through the P2P process for involved stakeholders upon request. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation.
- Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
- On demand teams manage changes or expediting needed based on ESM tickets received.
- Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
- Responsible for expediting the orders in scope from PO creation to Supplier Delivery.
- Initiate Cancel/Modify requests for purchase orders in SLB systems (SAP, SWPS, GOLD, and Lawson) after consultation with internal stakeholders and external suppliers.
- Update the ERPs with all the relevant dates and supplier feedback ensuring this information are reflected in the Business systems and metrics.
- Provide timely updates to communicate progress, status, and advancement over each business request.
- Hold regular meetings with main stakeholders Divisions/BLs and other relevant stakeholders to convey information regarding their open PO pipeline.
- Review open order report on a regular basis to clean-up open POs no longer required by the business.
- Deliver all provided services to internal customers with quality and positive experience.
- Asses continuous improvement opportunities for current PO management and supplier engagement process.
- Review and contribute to the creation of knowledge management material for the SSC.
- Participate and contribute to SQ investigations assigned to SCC & track deviations and raise non-conformance in QUEST.
- Uphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), Blue Print.

**About SLB**

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and cultivate a culture of inclusion that unlocks the benefits of our diversity. We want to ensure that everyone feels a sense of belonging here and we encourage, enable, and empower our people to foster inclusivity, build trust, and demonstrate respect for all across the organization. Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order deliveries, push materials through the internal logistics process, modify or cancel purchase orders based on business needs, and provide general guidance through the P2P process for involved stakeholders upon request. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation.
- Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
- On demand teams manage changes or expediting needed based on ESM tickets received.
- Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
- Responsible for expediting the orders in scope from PO creation to Supplier Delivery.
- Initiate Cancel/Modify requests for purchase orders in SLB systems (SAP, SWPS, GOLD, and Lawson) after consultation with internal stakeholders and external suppliers.
- Update the ERPs with all the relevant dates and supplier feedback ensuring this information are reflected in the Business systems and metrics.
- Provide timely updates to communicate progress, status, and advancement over each business request.
- Hold regular meetings with main stakeholders Divisions/BLs and other relevant stakeholders to conv

  • Gbs Customer Service Specialist

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...

  • Luxury Customer Service Specialist

    hace 7 días

    Bogotá, Cundinamarca, Colombia Transcom A tiempo completo

    _**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...

  • Gbs Onboarding Specialist

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The HR Onboarding/Offboarding Specialist provides centralized human resources services in the areas of employment, recruiting, staffing, termination, benefits, compensation, HR Policies, HR information systems and employee services. He/she manages, organizes, and streamlines HR centralized processes in the HR Spoke Organization - Responsible for the...

  • Customer Service Specialist On-demand

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Customer Service Specialist On demand is responsible for ensuring the monitoring and On-Time Delivery of M&S, Inventory and Assets orders through proactive expediting of such orders throughout the Demand to Deliver order lifecycle (from the Netting to actual delivery at Field Location), and responsible for ensuring that Supply hubs(PSC, MCT, LCT, DSC)...

  • Customer Service, Medical Insurance Assistance

    hace 17 horas

    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Titulo: Customer Service Representative con Enfoque en Asistencia de Seguros Médicos - Trabajo RemotoEmpresa: CUSTOMER OPERATION SUCCES S.A.S. ¡Únete a nuestro equipo! Oferta Laboral: Servicio al Cliente - Asistencia de Seguros Médicos Descripción del puesto: Estamos buscando personas apasionadas por brindar un excelente servicio al cliente para...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...

  • Collections Specialist

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Zimmer Colombia A tiempo completo

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

  • Customer Service Specialist On-demand

    hace 2 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Expediting Specialist is responsible for ensuring the monitoring and On-Time Delivery of M&S, Inventory and Assets orders through proactive expediting of such orders throughout the Demand to Deliver order lifecycle (from the Netting to actual delivery at Field Location), and responsible for ensuring that Supply hubs(PSC, MCT, LCT, DSC) are delivering...

  • Customer Service Supervisor

    hace 7 días

    Bogotá, Cundinamarca, Colombia DSolutions A tiempo completo

    The Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...

  • Bilingual Customer Service Agent

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **Job Title**: Customer Service Agent **Company**: Reclatam **Location**: Remote (An office is available if you prefer a hybrid arrangement) **Job Type**: Full-time, Rotating Shifts (Day/Night and weekends) **Number of Positions Available**: 20 **About the Role**: Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and...

  • Field Specialist MWD

    hace 4 semanas

    Cota, Cundinamarca, Colombia SLB A tiempo completo

    The WEC Specialist - MWD is responsible for maintaining safe, efficient, and reliable PSD to Customers. The WEC Specialist - MWD identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery.Ensure job deliverables are accurate and delivered on time.Responsible for service delivery...

  • Customer Service Proactive Agent

    hace 2 meses

    Cota, Cundinamarca, Colombia SLB A tiempo completo

    The Customer Service Proactive Agent is responsible for ensuring the monitoring and On-Time Delivery of M&S, Inventory and Assets orders through proactive expediting of such orders throughout the Demand to Deliver order lifecycle (from the Netting to actual delivery at Field Location), and responsible for ensuring that Supply hubs(PSC, MCT, LCT, DSC) are...

  • Data Entry

    hace 3 días

    Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo

    Data entry: entering customers' quote and orders into the ERP system - - Customer Service: When customer calls, help customers to find the information they need or answer their question **Skills and qualifications - Hard and soft skills**: - English -- Spanish -- Basic computer skill (MS office) Adapt simple computer operation skill Tipo de puesto: Tiempo...

  • Junior Purchasing Specialist

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Procurement Specialist is responsible for ensuring items or services are purchased from specified suppliers and are delivered upon agreed terms and conditions, seeking maximum value for the company including agreed time and cost. The Procurement Specialist is responsible for delivering high-quality purchasing services on a day-to-day basis according to...

  • Customer Service Specialist I

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Responsabilidades primarias** Iniciar proceso de alta de los productos y clientes requeridos en la herramienta Eagle (MDM) Preparar, procesar y realizar un seguimiento de las cotizaciones solicitadas por el área comercial y/o solicitudes directas de los clientes Procesar en...

  • IT Specialist

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **JobName**:Service Desk Analyst **JobSummary **:The Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony, connectivity, security, servers and real time operations. The...

  • Specialist Crt

    hace 17 horas

    Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Title: Specialist CRT** **Location: GSC BOG** Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities**: - Analyze, process instruction/requirements and manage the import OFR operations for different customers. - Proactive monitoring of shipment status in internal...

  • Bilingual Customer Service Representative

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo

    **Customer Service Representative** **Ciudad**: Bucaramanga y Bogotá. Presencial **Horario**: El turno se asigna entre 12:00 pm y 11:00 pm. Presencial **Descripción del Trabajo**: **Responsabilidades**: - Gestionar grandes volúmenes de llamadas entrantes. - Manejar chats y correos electrónicos. - Identificar y evaluar las necesidades de los clientes...

  • Expediting Specialist

    hace 4 semanas

    Cota, Cundinamarca, Colombia SLB A tiempo completo

    The Expediting Specialist is responsible for ensuring the monitoring and On-Time Delivery of M&S, Inventory and Assets orders through proactive expediting of such orders throughout the Demand to Deliver order lifecycle (from the Netting to actual delivery at Field Location), and responsible for ensuring that Supply hubs(PSC, MCT, LCT, DSC) are delivering...

  • Bilingual Customer Service Agent

    hace 1 día

    Bogotá, Cundinamarca, Colombia New Frontier Immigration Law A tiempo completo

    ABOUT THE FIRM Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. - Please note that this position and this law firm is not for...