Bilingual Customer Service Agent

hace 4 meses

Bogotá Cundinamarca, Colombia Reclatam A tiempo completo

**Job Title**: Customer Service Agent

**Company**: Reclatam

**Location**: Remote (An office is available if you prefer a hybrid arrangement)

**Job Type**: Full-time, Rotating Shifts (Day/Night and weekends)

**Number of Positions Available**: 20

**About the Role**:
Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and work remotely. As part of our customer service team, you will be responsible for managing client communications of the law firms associated to RecLatam, and ensuring a high level of satisfaction. The role requires flexibility, as shifts will rotate to cover both day and night hours. This means you will work some shifts during the night and others during the day.

**Key Responsibilities**:

- Provide exceptional customer service through various communication channels.
- Manage client inquiries and resolve issues promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure a seamless customer experience.
- Adapt to rotating shifts, covering both day and night.

**Requirements**:

- Proven experience in customer service.
- Excellent English language skills, both written and spoken.
- Bilingual in English and Spanish.
- Knowledge of personal injury is a significant advantage.
- Ability to work rotating shifts, including night shifts.

**What We Offer**:

- Competitive salary
- Hiring bonus
- Company-provided equipment
- Rappi membership
- Gym membership
- Productivity bonus

**Equal Opportunity Employer**:
Reclatam is an equal opportunity employer. We invite applicants from all backgrounds to apply, as we believe diversity strengthens our team and enhances our ability to serve our clients.

**How to Apply**:
Tipo de puesto: Tiempo completo

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