Bilingual Customer Service Representative

hace 4 meses


Bogotá Cundinamarca, Colombia Solvo Global SAS A tiempo completo

**Customer Service Representative**

**Ciudad**: Bucaramanga y Bogotá. Presencial

**Horario**: El turno se asigna entre 12:00 pm y 11:00 pm. Presencial

**Descripción del Trabajo**:
**Responsabilidades**:

- Gestionar grandes volúmenes de llamadas entrantes.
- Manejar chats y correos electrónicos.
- Identificar y evaluar las necesidades de los clientes para lograr su satisfacción.
- Construir relaciones sostenibles y confianza con las cuentas de los clientes a través de una comunicación abierta e interactiva.
- Proporcionar información precisa, válida y completa utilizando los métodos/herramientas adecuadas.
- Cumplir con los objetivos de ventas del equipo de atención al cliente y las cuotas e manejo de llamadas.
- Manejar quejas de clientes, ofrecer soluciones apropiadas y alternativas dentro de los límites de tiempo; hacer seguimiento para asegurar la resolución.
- Mantener registros de las interacciones con los clientes, procesar cuentas de clientes y archivar documentos.
- Seguir los procedimientos, directrices y políticas de comunicación.
- Hacer un esfuerzo adicional para involucrar a los clientes.

**Requisitos**:

- Mínimo 6 meses de experiência en CSR en entorno BPO. De preferencia manejando llamadas y chats al tiempo.
- Inglés B2+

Tipo de puesto: Tiempo completo, Indefinido

Pregunta(s) de postulación:

- ¿Cuentas con un nível de inglés superior al 85%/B2?
- ¿Cuentas con mínimo 6 meses de experiência en BPO/Customer Service?



  • Bogotá, Bogotá D.E., Colombia Bilingual A tiempo completo

    About the RoleAre you a fluent English speaker looking for a remote opportunity to utilize your communication skills? We are seeking a bilingual Customer Service Representative to join our team, providing top-notch interpreting services over the phone.Job DescriptionAs a key member of our customer support team, you will be responsible for handling inbound...


  • Bogotá, Cundinamarca, Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative - English-Spanish **Bilingual Customer Service Representative - English - Spanish** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a **Bilingual Customer Service Representative -Spanish-English** working in Bogota, Colombia, you’ll be a part of...


  • Bogotá, Cundinamarca, Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative - English-Spanish **Bilingual Customer Service Representative via Chat - English - Spanish** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative via Chat - English - Spanish** working in Bogota, Colombia, you’ll...


  • Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    About BruntworkWe are a remote-first organization that values professionalism and strong communication skills. As a Virtual Bilingual Customer Service Representative, you will play a key role in ensuring excellent customer experiences for our clients.


  • Bogotá, Cundinamarca, Colombia Soft Dev Team A tiempo completo

    We are looking for talent! If you speak English and are interested in being part of a customer-oriented team, this is your opportunity. We are seeking Bilingual Customer Service Representatives (English - Spanish) to work with a North American client. You will be responsible for: - Providing support to end customers in resolving inquiries and issues. -...


  • Bogotá, Cundinamarca, Colombia Gallagher A tiempo completo

    **Introducción**: Bienvenido a Gallagher, líder mundial en seguros, gestión de riesgos y servicios de consultoría. Con un equipo en crecimiento de más de 50.000 profesionales en todo el mundo, empoderamos a empresas, comunidades e individuos para que prosperen. En Gallagher, puede desarrollar una carrera, ya sea en nuestra división de corretaje,...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Inbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...


  • Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo

    **Horario: Availability from 7-7:30 M-F (puede trabajar un sábado al mes)** **Modalidad: Sura Rosales** **Position**:Customer Service Representative **Essential Duties and Responsibilities**: - Answering and Directing Calls - Patient Inquiry Handling - Service Quality - Information Provision - Judgment and Escalation - Patient Registration - Appointment...


  • Bogotá, Cundinamarca, Colombia Beckett Simonon A tiempo completo

    **Beckett Simonon** is a men's footwear e-commerce company serving the US market and we're looking for a Customer Service Representative to join our office in Bogotá, Colombia. We strive to deliver an extraordinary online shopping experience and a stellar service. Your goal will be to WOW customers daily with kindness and a caring attitude.We are a...


  • Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...


  • Bogotá, Cundinamarca, Colombia Hire Emerald A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH*** **Contract Customer Service Representative** **Responsibilities of the position include**: - Answering questions about products and services - Solving customer problems and resolving complaints - Tracking customer interactions and providing feedback to the team **Qualifications for the position include**: -...


  • Bogotá, Colombia Outplex A tiempo completo

    We are currently seeking enthusiastic individuals to join our amazing customer service team! You will be representing a pet pharmacy company, animal lovers encouraged to apply! The representative will handle inbound inquiries via phone assisting customers by answering general questions and resolving problems and clarifying issues. You will be researching...


  • Bogotá, Cundinamarca, Colombia New Frontier Immigration Law A tiempo completo

    ABOUT THE FIRM Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. - Please note that this position and this law firm is not for...


  • Bogotá, Cundinamarca, Colombia Grupo Cos A tiempo completo

    We are hiring! We are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'800.000 + commissions up to 350.000 - Schedule: Monday - Sunday | 7:00 AM - 9:00 PM (42 hours per week, no rotative shift) - Conditions: In person, located near Parque de la 93 -...


  • Bogotá, Cundinamarca, Colombia Grupo Cos A tiempo completo

    We are hiring! We are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'800.000 + commissions up to 350.000 - Schedule: Sunday to Thursday | 10:30 AM a 8:00 PM(42 hours per week, no rotative shift) - Conditions: In person, located near Parque de la 93 -...


  • Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Outplex. As a representative, you will be the face of our company, handling inbound inquiries via phone and providing exceptional customer care. Your strong phone presence, clear communication, and ability to multi-task will make you an asset to our team.Key...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job OverviewWe are seeking a highly skilled Bilingual Customer Support Representative to join our dynamic team at BruntWork. This exciting opportunity will allow you to utilize your language skills, develop your problem-solving abilities, and grow within a rapidly expanding industry.Job DescriptionThis role involves providing exceptional customer service by...


  • Bogotá, Colombia Hire Emerald A tiempo completo

    **PLEASE SUBMIT YOUR CV IN ENGLISH** Contract Customer Service Representative We are looking for a Contract Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and have experience in a customer service role. Responsibilities of the position include: Providing...


  • Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo

    Customer Service Representative RoleAt Unicity International, a leading global health and wellness company, we are seeking a dedicated Customer Service Representative to join our team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.Key Responsibilities:Provide accurate information about products and...


  • Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **Job Title**: Customer Service Agent **Company**: Reclatam **Location**: Remote (An office is available if you prefer a hybrid arrangement) **Job Type**: Full-time, Rotating Shifts (Day/Night and weekends) **Number of Positions Available**: 20 **About the Role**: Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and...