Gbs Customer Service Specialist
hace 5 meses
The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order deliveries, push materials through the internal logistics process, modify or cancel purchase orders based on business needs, and provide general guidance through the P2P process for involved stakeholders upon request. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation.
- Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
- On demand teams manage changes or expediting needed based on ESM tickets received.
- Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
- Responsible for expediting the orders in scope from PO creation to Supplier Delivery.
- Initiate Cancel/Modify requests for purchase orders in SLB systems (SAP, SWPS, GOLD, and Lawson) after consultation with internal stakeholders and external suppliers.
- Update the ERPs with all the relevant dates and supplier feedback ensuring this information are reflected in the Business systems and metrics.
- Provide timely updates to communicate progress, status, and advancement over each business request.
- Hold regular meetings with main stakeholders Divisions/BLs and other relevant stakeholders to convey information regarding their open PO pipeline.
- Review open order report on a regular basis to clean-up open POs no longer required by the business.
- Deliver all provided services to internal customers with quality and positive experience.
- Asses continuous improvement opportunities for current PO management and supplier engagement process.
- Review and contribute to the creation of knowledge management material for the SSC.
- Participate and contribute to SQ investigations assigned to SCC & track deviations and raise non-conformance in QUEST.
- Uphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), Blue Print.
Engineering, Business Adminstration
**Perks And Benefits**:
***International Opportunities****:
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
***Insurance****:
Health, vision, and dental insurance for you and your dependents available from day 1
**Diverse And Inclusive Culture****:
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.
***Hybrid Work****:
BlueFLEX offers you more flexibility for a better work-life balance and empowers you to continuously perform at a high level regardless of where you're working from. Check eligibility in job description.
SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.
-
Gbs Customer Service Specialist
hace 5 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...
-
Gbs Customer Service Specialist
hace 2 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...
-
Customer Service Specialist
hace 2 meses
Bogotá, Cundinamarca, Colombia Johnson & Johnson A tiempo completoThe customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders. He/she handle chat and calls, collaborate in implementing process improvements, and support audits. In addition, they contribute to solving complex problems, identify improvement opportunities,...
-
Luxury Customer Service Specialist
hace 3 meses
Bogotá, Cundinamarca, Colombia Transcom A tiempo completo_**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...
-
Spl Customer Service Rep
hace 1 mes
Cota, Cundinamarca, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Reporting Specialist
hace 2 meses
Bogotá, Cundinamarca, Colombia Kenvue A tiempo completoDescription Kenvue is currently recruiting for: **Customer Service Reporting Specialist** This position reports to Customer Service Enablement Lead and is based at Bogotá. **Who we are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands -...
-
Customer Service Specialist
hace 1 mes
Bogotá, Cundinamarca, Colombia Nuvei A tiempo completo**Job Type**: Full-time / Permanent **Reports To**:Supervisor, Contact Center **Location**:Bogota, Colombia The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients...
-
Customer Service Advisor
hace 1 mes
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo**Join Our Team!** **Position**: Customer Service Representative - Medical Insurance Assistance **Company**: CUSTOMER OPERATION SUCCES S.A.S. Are you passionate about helping others? This is your opportunity! We are looking for enthusiastic individuals to provide exceptional service in medical insurance. **Requirements**: - English: B2+ - C1 - Education:...
-
Gbs Onboarding Specialist
hace 6 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe HR Onboarding/Offboarding Specialist provides centralized human resources services in the areas of employment, recruiting, staffing, termination, benefits, compensation, HR Policies, HR information systems and employee services. He/she manages, organizes, and streamlines HR centralized processes in the HR Spoke Organization - Responsible for the...
-
Customer Service
hace 1 mes
Bogotá, Cundinamarca, Colombia Colamerica Business SAS A tiempo completoIf you have full time availability, advanced English level (B2), you live in Bogota and you are passionate about costumer service. What youll do as a Customer Service ? - customer inquiries. - Provide excellent customer service by being a good listener. - Work with confidential customer information, while treating it sensitively. - Aim to resolve issues on...
-
Customer Service Specialist On-demand
hace 5 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe Customer Service Specialist On demand is responsible for ensuring the monitoring and On-Time Delivery of M&S, Inventory and Assets orders through proactive expediting of such orders throughout the Demand to Deliver order lifecycle (from the Netting to actual delivery at Field Location), and responsible for ensuring that Supply hubs(PSC, MCT, LCT, DSC)...
-
Sr Representative Customer Service Ops
hace 2 días
Bogotá, Cundinamarca, Colombia Johnson & Johnson A tiempo completoJohnson & Johnson is currently seeking a Sr Representative Customer Service Ops to join our Team located in Bogota. The Customer Service - Regional - Sr Representant is a key point of contact for internal J&J functions and external parties to engage the Customer & Logistics Service (CLS) and Customer Service organization. The Specialist provides direct...
-
Bilingual Customer Service Representative
hace 2 meses
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoInbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...
-
Customer Service and Lead Manager
hace 2 meses
Bogotá, Cundinamarca, Colombia Rafael Ching Real Estate Team A tiempo completo**About Us**:The Rafael Ching Team with Keller Williams Realty is a top producing Real Estate company committed to delivering exceptional service and support to our clients. We are looking for a dedicated Client Care Specialist to join our team and help manage high call volumes while ensuring accurate tracking and reporting of all incoming calls and...
-
Customer Service Advisor
hace 1 mes
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo**JOIN OUR TEAM! Customer Service Advisor - Mobile Phone Campaign** **Location**: Bogotá, Cll 93 #19-58 **Contract Type**: Full-time Are you passionate about providing excellent customer service and have a knack for sales? This is your chance to shine. We are looking for individuals like you to join a renowned mobile phone company in the United...
-
Customer Service
hace 2 meses
Cota, Cundinamarca, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representative
hace 1 mes
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoLocation: Bogota, edificio Caracol Radio Contract Type: Permanent **Salary**: $2,650,000 + Bonuses Hours: Monday to Friday, 08:00 am to 08:00 pm (Holidays according to the U.S. calendar) What You'll Do: Main Role: Customer service, including tracking garnishments and managing related documentation. What We’re Looking For: English Level:...
-
Customer Service Advisor
hace 2 meses
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo**Position**: Customer Service Advisor / Executive **Location**: Bogotá, Colombia **Contract Type**: Indefinite **Qualifications**: - Academic Level: High School Graduate, Technician, Technologist, or Professional - Desirable Work Experience - English Proficiency: B2+ or higher - Not open to students **Responsibilities**: - Sales of prepaid products...
-
Customer Service Representative
hace 2 meses
Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo**Horario: Availability from 7-7:30 M-F (puede trabajar un sábado al mes)** **Modalidad: Sura Rosales** **Position**:Customer Service Representative **Essential Duties and Responsibilities**: - Answering and Directing Calls - Patient Inquiry Handling - Service Quality - Information Provision - Judgment and Escalation - Patient Registration - Appointment...
-
Customer Service Representative
hace 3 meses
Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...