Back Office Support
hace 1 semana
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a Back Office Support (Traffic Coordinator), you will aim to support the administrative tasks related to our client's operational and administrative processes.
Some of your responsibilities are but are not limited to:
- Comply with compliance protocols, both internal and external, following the regulations of U.S. government agencies.
- Create all required documentation for cargo export in accordance with established guidelines, processes and procedures.
- Maintain an accuracy rate of at least 95%.
- Open files and ensure accurate and timely data entry into our operating system.
- Pre-audit each Bill of Lading against shipping instructions and tariff prior to submitting the final Bill of Lading to our audit department, using internal sources of information relevant to tariff selection.
- Ensure that all shipping instructions provided by customers or the Traffic department are accurate and attached as PDF to each dock and booking receipt.
- Confirm that scanned paperwork, images and documentation are attached to each dock slip, booking and bill of lading.
- Maintain knowledge of changing rates, tariff rates, contracts and special rates.
- Ensure communication is clear and detailed to limit delays or misunderstandings between parties.
- Communicate with the supervisor to proactively ensure smooth production of bills of lading and any other necessary export documentation.
- Maintain their knowledge up to date in the proper use of all relevant information and communication technologies and other systems within the import/export function.
- Compliance with local and external health and safety laws and policies.
What would help you succeed:
- Believe and love what you do.
- Attention to detail.
- Organizational skills.
- Time management.
- Studies: High school degree is required. Desirable studies in International Business, Business Administration, Industrial Engineering, Foreign Languages, Foreign Trade, or Logistics related. Other studies are also required.
- Experience: At least 1+ year of experience in administrative areas, customer service, or Logistics industry. Other Experiences could be considered.
- Language: Advanced English skills. B2+ or higher is preferred.
- Schedule: Monday to Friday from 7:00 a.m. to 4:00 p.m., following the American Calendar. And one Saturday on-call per month (Only half day - remotely).
- Contract: Indefinite term contract + Benefits.
- Places: Only for Medellín, This position will be on-site at WeWork Santa Fé (El Poblado).
- Salary: 2.500.000 COP, salary increase after 6 months to 2.700.000 COP and 6 months later to 3.000.000 COP.
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