Service Specialist
hace 3 semanas
En este rol, serás responsable de brindar soporte de ofimática tanto telefónico como en sitio a los usuarios finales, asegurando la funcionalidad continua de los servicios de tecnología. Tus funciones incluirán:
- Brindar soporte telefónico y en sitio a los usuarios finales.
- Mantener documentados y actualizados los servicios en la herramienta de
gestión.
- Apoyar a los equipos de segundo nivel en labores remotas.
- Ejecutar funciones relacionadas con las personas, los procesos y los
activos, según las necesidades del área.
Salario:
- Base: $1.950.000 COP mensuales.
- Disponibilidad: Algunos meses se otorgan $240.000 COP adicionales por
disponibilidad.
- Pago adicional: $440.000 COP aproximadamente por contestación de
llamadas en disponibilidad.
Horarios:
Rotación en tres turnos de lunes a viernes:
- 6:00 a.m. - 2:00 p.m.
- 2:00 p.m. - 10:00 p.m.
- 10:00 p.m. - 6:00 a.m.
Disponibilidad Telefónica:
- Cada 8 semanas, disponibilidad por línea telefónica, asociado al pago
adicional mencionado de $440.000 COP.
Tipo de Contrato: Contrato a término indefinido.
Requisitos:
- 1 año de experiencia brindando soporte técnico a usuario final e
interactuando con herramientas de gestión.
Conocimientos en:
- Ofimática (Paquetes de Office, Windows, etc.).
- Mantenimiento de equipos de cómputo.
- Sistemas de telecomunicación (Redes).
- Sistemas de telefonía.
Únete a nuestro equipo y contribuye al éxito de nuestros servicios tecnológicos.
-Requerimientos- Educación mínima: Universidad / Carrera técnica
1 año de experiencia
Palabras clave: servicio, service, especialista
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