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Patient Relations Specialist

hace 2 meses


Perímetro Urbano Medellín, Colombia Apollo Xcm Llc A tiempo completo

About Apollo XCM LLC

Apollo XCM LLC is a dynamic and innovative company seeking a highly skilled Patient Relations Specialist to join our team. As a Patient Relations Specialist, you will play a critical role in providing exceptional customer service to patients, facilitating communication between patients, family members, and medical staff, and performing various administrative and clerical duties.

Key Responsibilities

  1. Scheduling and Coordination: Schedule patient appointments, make reminder calls, and coordinate communication between patients, family members, and medical staff.
  2. Patient Information Management: Obtain patients' addresses, contact details, insurance information, and medical records, and update and verify patient information.
  3. Customer Service: Answer, investigate, and direct patient requests to the appropriate medical staff member, and follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  4. Administrative Support: Perform administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, and other tasks as needed.
  5. Process Improvement: Participate in the construction of standard operating procedures and contribute to improving those established.

Requirements

  • Education: Professional degree or Technologist degree + Relevant Experience.
  • Language Skills: Bilingual (Spanish and English), with strong proficiency both verbal and written in both languages. The required English level is C1 or above.
  • Experience: Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO.
  • Skills: Strong interpersonal and communication skills, focus on customer service, ability to work independently and proactively, ability to work in a fast-paced environment and demonstrate exceptional multitasking, and understanding of startup culture.

Benefits

  • Contractor Agreement: Contractor agreement with our Headquarters in the US.
  • Work Schedule: Monday to Friday, 7 a.m. to 4 p.m, 8 a.m. to 5 p.m. or from 9 a.m. to 6 p.m.
  • Compensation: Salary starting at $3,600,000 COP/month, plus social security.
  • Professional Development: Opportunities for learning and development.
  • Culture: Stimulating multicultural environment.