![SAP](https://media.trabajo.org/img/noimg.jpg)
SAP Preferred Success Scale
hace 1 mes
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The Preferred Success Customer Success Partner (CSP) Lead
With SAP’s growing subscription revenue and increasing number of customers using cloud solutions, the Customer Success Partner (CSP) drives value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion.
The SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience for our customers, with on-demand access to self-service, guidance, and experts from SAP (CSPs) after they have purchased an SAP solution.
Your role
As a team lead in the LAC region, you will closely collaborate with the CSP Regional head and CSPs to facilitate successful engagements with our customers. You will also support the day-to-day business execution and leadership of the LAC CSP team.
As a CSP lead, you will demonstrate all leadership responsibilities: create the future, build a team, develop people, manage performance as well as support the day-to-day business execution and management of the CSP team.
What you will do
- Lead a team of Preferred Success Customer Success Partners (CSP) within the region
- Ensure team is successful at proactively engaging with their customers to drive success across contract lifecycle
- Lead team of CSPs to implement, expand and scale business to drive long-term customer success
- Support the success of direct reports by helping to identify development opportunities and supporting team members to achieve their goals
- Assesses the performance of the region to establish internal strengths and weaknesses, providing recommendations on the development of people and performance improvement
- Establish an active feedback loop with CSPs to discover opportunities that contribute to further scale and collect and share best practices that can help the team grow
- Act as primary point of escalation for customers account issues
- Develop and implement strategies and plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions
- Monitor SLA performance and maintain high level of customer satisfaction
- Engage with global teams to leverage expertise as needed throughout the customer lifecycle
- Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success
- Achieve operational and renewal rate goals across the team
- Collaborate effectively with cross functional teams and leaders
- Manage resources ,ensuring business critical & innovative results
- Build action plans and support operational decisions on policies, tactics, resources critical to the function's business success to ensure delivery against strategy of the team and region
- Accountable for annual goals established for team or and region
- Involvement in and responsible for recruiting new hires
What you bring
- A professional and clear communication style with ability to collaborate at C-Level
- High attention to detail
- Ability to successfully track, monitor and drive projects and initiatives across large teams
- Take point in project and team discussions, and set clear expectations and next steps
- An ability to conduct research on unfamiliar topics by seeking relevant enablement and collaborating across teams
- Strong presentation and analysis reporting
Education and Qualifications / Skills and Competencies
- Fluency in English, Spanish, Portuguese
- Previous Account Management experience
- Proven people management experience a distinct advantage
- Strong understanding of Preferred Success and Scale delivery an advantage
- Experience with successful collaboration with regional and global leadership teams
- Experience in territory management & accountability
- Strong communication and negotiation skills
- Flexible and adaptable approach to team and project management within a fast-changing delivery segment
- Excellent governance and stakeholder management skills
- Demonstrated strong customer success focus with empathy for customer & ability to build deep executive relationships and earn trusted advisor status
- Demonstrated success in dealing with challenging and complex situations
- Strong orientation to teamwork and collaboration
- Excellent listening, written and oral communication skills
Profile
- Strong Leadership
- Facilitator
- Trust
- Multi-tasker
- Entrepreneurial
- Strong communicator
- Confident in managing up, down and across
- Good sounding board for others
- Provide open, honest feedback
Meet your team
We are part of the global Customer Success Management and Engagement team, focused on driving customer success at scale. The regional LAC team works virtually and offers a great opportunity to be part of a very diverse team and closely collaborate with multilingual colleagues with various backgrounds and cultures.
We welcome colleagues bringing new perspectives to the team and like being challenged how we can further improve. If you also believe that team collaboration is key for success, you might be the new colleague we are looking for.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 400630 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
SAP Preferred Success Scale
hace 1 semana
Bogotá, Cundinamarca, Colombia SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP Preferred Success Scale Specialist
hace 1 semana
Bogotá, Cundinamarca, Colombia SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP Preferred Success Scale Specialist
hace 1 mes
Bogotá, Colombia SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager Advisor
hace 3 días
Bogotá, Cundinamarca, Colombia SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager Senior Advisor
hace 3 días
Bogotá, Cundinamarca, Colombia SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
hace 3 semanas
Bogotá, Colombia SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager Advisor
hace 1 mes
Bogotá, Colombia SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Sales Account Executive
hace 3 semanas
Bogotá, Colombia SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager Senior Advisor
hace 1 mes
Bogotá, Colombia SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Solution Advisor Associate- SAP Academy for Customer Success
hace 3 semanas
Bogotá, Colombia SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Customer Success Strategist
hace 6 días
Bogotá, Bogotá D.E., Colombia SAP A tiempo completoWe empower global excellenceAt SAP, we are dedicated to unlocking your potential. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global efficiency. Our daily focus is on laying the groundwork for the future while fostering an inclusive workplace that values diversity, flexibility, and a purpose-driven approach. We...
-
Senior Customer Success Strategist
hace 6 días
Bogotá, Bogotá D.E., Colombia SAP A tiempo completoWe empower global excellenceAt SAP, we are dedicated to helping you excel. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global efficiency. Our daily focus is on laying the groundwork for the future and fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven and...
-
SAP Extended Planning Analytics
hace 3 meses
Bogotá, Colombia SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Finance Business Process Specialist at SAP
hace 6 días
Bogotá, Bogotá D.E., Colombia SAP A tiempo completoJoin Our Mission to Enhance Global OperationsAt SAP, we empower you to excel in your career. Our organizational culture emphasizes teamwork and a collective commitment to improving global business practices. We prioritize building a future-ready workplace that values diversity, flexibility, and a shared purpose. Our environment fosters collaboration,...
-
Expert Consultant in SAP Financial Solutions
hace 6 días
Bogotá, Bogotá D.E., Colombia SAP A tiempo completoJoin a Team Committed to ExcellenceAt SAP, we empower you to achieve your best. Our organizational culture emphasizes teamwork and a collective dedication to enhancing global operations. Our daily focus is on laying the groundwork for the future while fostering a workplace that appreciates diversity, promotes flexibility, and aligns with our mission-driven...
-
Specialist in SAP Order to Cash Management
hace 6 días
Bogotá, Bogotá D.E., Colombia SAP A tiempo completoJoin a Leading Global CompanyAt SAP, we empower you to excel in your career. Our organizational culture emphasizes teamwork and a collective commitment to enhancing global operations. We are dedicated to building a sustainable future and fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven objectives. Our...
-
LAC North Head of Customer Services
hace 1 mes
Bogotá, Colombia SAP A tiempo completoRequisition ID: 393092Work Area: Consulting and Professional ServicesExpected Travel: 60% TravelingAdditional Locations: Meet the team: As the LAC North Head of Customer Services & Delivery (CS&D) (Market Unit), you'll be instrumental in steering our CS&D strategy within your designated geography. Your leadership will be pivotal in ensuring the...
-
Lac North Head of Customer Services
hace 2 semanas
Bogotá, Cundinamarca, Colombia SAP A tiempo completoRequisition ID: 393092 Work Area: Consulting and Professional Services Expected Travel: 60% Traveling Additional Locations: **Meet the team**: As the LAC North Head of Customer Services & Delivery (CS&D) (Market Unit), you'll be instrumental in steering our CS&D strategy within your designated geography. Your leadership will be pivotal in ensuring the...
-
Procurement Process Optimization Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia SAP A tiempo completoJoin Our MissionAt SAP, we empower you to achieve your highest potential. Our workplace culture emphasizes teamwork and a collective commitment to improving the world. We are dedicated to laying the groundwork for the future while fostering an environment that values diversity, flexibility, and a purpose-driven approach to our work. We provide a supportive,...
-
Bogotá, Colombia SAP A tiempo completoBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...