Customer Service Coordinator II

hace 2 meses

Bogotá, Colombia Sagan A tiempo completo

Job Title: Customer Service Coordinator II - LATAM
Location: Remote (CST Time zone)
Salary Range: up to 1700 USD

Work Schedule: Monday-Friday, 2:00 PM to 10:30 PM CST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Client Overview:

Sagan is representing a customer-focused plumbing company seeking a Customer Service Coordinator to handle incoming and outgoing customer calls in a professional and courteous manner.

Job Overview:

As a Customer Service Coordinator, you will be responsible for resolving customer inquiries, understanding customer needs, providing information about services, booking appointments, selling memberships, and ensuring a positive customer experience. Meeting performance targets and adhering to company policies and procedures is essential.

Responsibilities:

Customer Interaction:

  • Answer incoming calls and book appointments promptly and efficiently.
  • Make outbound calls to customers as follow-up.
  • Provide accurate information about services provided.

Issue Resolution:

  • Handle customer complaints or issues, resolving them in a timely and effective manner.
  • Escalate complex issues to the Team Lead when necessary.
  • Document all customer interactions and maintain accurate records.

Sales and Promotion:

  • Identify and seize opportunities to sell memberships.
  • Meet or exceed performance metrics.
  • Participate in promotional activities and campaigns as directed by management.

Customer Service:

  • Ensure a high level of customer satisfaction by delivering exceptional service.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  • Collect and record customer feedback to help improve service quality.

Operational Support:

  • Adhere to company policies, procedures, and guidelines.
  • Use call center software and other tools to manage customer interactions.
  • Participate in training sessions to stay updated on products, services, and processes.

Team Collaboration:

  • Work collaboratively with team members to achieve common goals.
  • Share knowledge and best practices with colleagues to improve overall team performance.
  • Participate in team meetings and contribute to a positive work environment.

Job Qualifications & Skill Sets:

Education:

  • High school diploma or equivalent (required).

Experience:

  • Previous sales or account management experience (preferred).
  • Previous experience in a customer service role (preferred).
  • Experience in a call center environment (preferred but not required).

Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations calmly and effectively.
  • Proficient in using call center software and other related tools.
  • Ability to work in a fast-paced environment and manage multiple tasks.

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