Customer Service Representative
hace 2 meses
Job Title: Customer Service Representative - II
Location: Remote (CST Time zone)
Salary Range: up to 1000 USD
Work Schedule: Part-Time, Saturday and Sunday, 3:00 PM to 10:30 PM CST
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
The Customer Service Representative is responsible for handling incoming and outgoing customer calls in a professional and courteous manner. This role involves resolving customer inquiries, understanding customer needs, providing information about services, booking appointments, selling memberships, and ensuring a positive customer experience. Must meet performance targets and adhere to company policies and procedures.
Key Responsibilities:
Customer Interaction:
- Answer incoming calls and book appointments promptly and efficiently.
- Make outbound calls to customers for follow-ups.
- Provide accurate information about services provided.
Issue Resolution:
- Handle customer complaints or issues, resolving them in a timely and effective manner.
- Escalate complex issues to the Team Lead when necessary.
- Document all customer interactions and maintain accurate records.
Sales and Promotion:
- Identify and seize opportunities to sell memberships.
- Meet or exceed performance metrics.
- Participate in promotional activities and campaigns as directed by management.
Customer Service:
- Ensure a high level of customer satisfaction by delivering exceptional service.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Collect and record customer feedback to help improve service quality.
Operational Support:
- Adhere to company policies, procedures, and guidelines.
- Use call center software and other tools to manage customer interactions.
- Participate in training sessions to stay updated on products, services, and processes.
Team Collaboration:
- Work collaboratively with team members to achieve common goals.
- Share knowledge and best practices with colleagues to improve overall team performance.
- Participate in team meetings and contribute to a positive work environment.
Qualifications:
Education:
- High school diploma or equivalent (required).
Experience:
- Previous sales or account management experience (preferred).
- Previous experience in a customer service role (preferred).
- Experience in a call center environment (preferred but not required).
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Proficient in using call center software and other related tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
-
Customer Service Representative
hace 2 semanas
Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...
-
Customer Service Representative
hace 1 mes
Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completoCustomer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP team?What youll do as a Customer Service Associate?Respond to all...
-
Bogotá, Colombia Sofvio Recruitment A tiempo completoWe’re helping one of our clients, Globaltize, hire a Sales & Customer Service Representative.‘‘Globaltize: Empowering USA companies with top talent from the Philippines, saving costs without compromising quality.’’Compensation: USD1.5K - 2K/month.+ Bonuses (up to 10% of base compensation) Location: Remote (for Colombia and Argentina...
-
Bogotá, Colombia Sofvio A tiempo completoWe're helping one of our clients, Globaltize, hire a Sales & Customer Service Representative.“Globaltize: Empowering USA companies with top talent from the Philippines, saving costs without compromising quality.”The opening requires a native or fully fluent level of English.Compensation: USD1.5K - 2K/month.+ Bonuses (up to 10% of base...
-
Bogotá, Colombia Sofvio A tiempo completoWe're helping one of our clients, Globaltize, hire a Sales & Customer Service Representative. “Globaltize: Empowering USA companies with top talent from the Philippines, saving costs without compromising quality.” The opening requires a native or fully fluent level of English. Compensation: USD1.5K - 2K/month. + Bonuses (up to 10% of base...
-
Bogotá, Colombia Sofvio A tiempo completoWe're helping one of our clients, Globaltize, hire a Sales & Customer Service Representative. “Globaltize: Empowering USA companies with top talent from the Philippines, saving costs without compromising quality.” The opening requires a native or fully fluent level of English. Compensation: USD1.5K - 2K/month. + Bonuses (up to 10% of base...
-
Bilingual Customer Service Representative
hace 1 semana
Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo**Customer Service Representative** **Ciudad**: Bucaramanga y Bogotá. Presencial **Horario**: El turno se asigna entre 12:00 pm y 11:00 pm. Presencial **Descripción del Trabajo**: **Responsabilidades**: - Gestionar grandes volúmenes de llamadas entrantes. - Manejar chats y correos electrónicos. - Identificar y evaluar las necesidades de los clientes...
-
Customer Service Representative
hace 2 meses
Ubicación Todo Colombia, Bogotá Torre AI A tiempo completo**Requisitos**: We are looking for hundreds of customer service representatives. - Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation: USD 3 - 5/hour. Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer Service Representative
hace 1 mes
Bogotá, Colombia EMAPTA A tiempo completoMeet the Trendsetter: Experience the Perfect Fashion FusionOur client is a trailblazing global fashion and lifestyle online retailer dedicated to making the beauty of fashion accessible to everyone. They have revolutionized the industry with an innovative on-demand, customer-driven model that precisely addresses customer preferences, ensuring affordable...
-
Customer Service Representative
hace 1 mes
Bogotá, Colombia EMAPTA A tiempo completoJob DescriptionMeet the Trendsetter: Experience the Perfect Fashion FusionOur client is a trailblazing global fashion and lifestyle online retailer dedicated to making the beauty of fashion accessible to everyone. They have revolutionized the industry with an innovative on-demand, customer-driven model that precisely addresses customer preferences, ensuring...
-
Customer Service, Medical Insurance Assistance
hace 2 días
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoTitulo: Customer Service Representative con Enfoque en Asistencia de Seguros Médicos - Trabajo RemotoEmpresa: CUSTOMER OPERATION SUCCES S.A.S. ¡Únete a nuestro equipo! Oferta Laboral: Servicio al Cliente - Asistencia de Seguros Médicos Descripción del puesto: Estamos buscando personas apasionadas por brindar un excelente servicio al cliente para...
-
5 Years Experienced Customer Service Representative
hace 1 semana
Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo**Senior customer service representative** **Horario**: Monday - Friday 9:00 am a 7:00pm **Ciudades**: Barranquilla, Bogotá, Bucaramanga, Cali - Gestionar llamadas telefónicas entrantes, mensajes de texto y correos electrónicos de clientes y clientes potenciales. - Identificar y evaluar las necesidades de los clientes para garantizar una resolución...
-
Bogotá, Colombia Torre A tiempo completoWe (Torre) are helping Globaltize find a top candidate to join their team full-time for the role of Sales & Customer Service Representative.Compensation:USD 1.5K - 2K/month.+ Bonuses (up to 10% of base compensation)Location:Remote (for Colombia and Argentina residents).Mission of Globaltize:"At Globaltize, we empower USA-based companies to unlock the...
-
Bilingual Customer Service Representative
hace 3 meses
Bogotá, Colombia Outplex A tiempo completoWe are currently seeking enthusiastic individuals to join our amazing customer service team! You will be representing a pet pharmacy company, animal lovers encouraged to apply! The representative will handle inbound inquiries via phone assisting customers by answering general questions and resolving problems and clarifying issues. You will be researching...
-
Customer Service Representative
hace 2 meses
Bogotá, Colombia Nuvei A tiempo completoJob Type: Full-time / Permanent Reports To: Supervisor, Contact Center Location: Bogota, Colombia The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around...
-
Customer Service Representative
hace 3 meses
Bogotá, Colombia Charger Logistics Inc A tiempo completoCharger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.We are entrepreneurial-minded organization that welcomes and support individual ideas and...
-
Bogota - Customer Service Agent
hace 3 meses
Bogotá, Colombia Sitel A tiempo completoAbout UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...
-
Customer Care Representative
hace 6 días
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoPosition Overview Why Choose Teleperformance? With operations in over 91 countries, Teleperformance stands as a global leader in customer experience management. Recognized by Great Place to Work as one of the top employers worldwide, we are committed to continuous innovation and exceeding expectations. Are you prepared to join an exceptional team? ...
-
Technical Customer Service Representative
hace 6 días
Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completoAre you enthusiastic about technology?Imagine being part of a leading company in the SaaS, Software, or Hardware industry.Join our Customer Support Consultant team and excel in a diverse and multilingual setting while working from the comfort of your home. Unlock your potential by acquiring new skills and achieving ambitious objectives through our People...
-
Healthcare Customer Service Coordinator
hace 6 días
Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completoPosition OverviewThis role is based in a vibrant environment focused on patient care. Please note that only applications submitted in English will be considered.While prior medical experience is not mandatory, candidates with backgrounds in Hospitality or Customer Service are highly encouraged to apply.Apollo XCM LLC is seeking a dedicated 'Patient...
