Customer Service Agent

hace 6 meses


Bogotá, Colombia Unicity A tiempo completo

Unicity International Customer Service Agent Position in Bogotá

Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.

Position Details:

- Schedule:Sunday to Sunday- Hours: 9:00 AM to 6:00 PM or 12:00 PM to 9:00 PM- Location: North Bogotá Office - Near 93 Park

Skills Requirements:

- Minimum of 1 year of experience in Customer Service (Inbound and Chat campaigns)- Market knowledge- Ability to address and resolve PQR (Petitions, Complaints, and Claims) on first contact- Strong documentation skills- Adherence to KPI indicators- Proficiency in data analysis and interpretation- Multitasking abilities- Basic Excel skills- English proficiency at C1 level

Job Responsibilities:

- Provide information about products and services to customers and resolve their issues.- Create and manage customer accounts.- Update customer records with accurate information.- Address and resolve product or service complaints by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.- Process customer adjustments to maintain financial accounts.- Recommend potential products or services to management based on customer needs and information.- Prepare reports on products or services by collecting and analyzing customer information.- Contribute to team efforts by achieving related results as needed.

If you are passionate about customer service and meet the requirements, we encourage you to apply and become a part of our dedicated team at Unicity International.


  • Customer Service Agent

    hace 2 meses


    Bogotá, Cundinamarca, Colombia Group COS A tiempo completo

    Join Our Team as a Customer Service Agent¡ Are you ready to take your customer service career to the next level?. If so, this position is for you, we are currently looking for motivated individuals to join our dynamic team! **What's in it for you?**: - Base salary: $2,800,000 COP (biweekly payments) - Commissions: Up to $350,000 COP + Attendance bonuses...

  • Customer Service Agent

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Sales Role OverviewKM2 Solutions is looking for a skilled Customer Service Agent to join our team. As a Sales Representative, you will be responsible for providing accurate and detailed product/service information to customers, persuading them to acquire our services, and maintaining financial accounts by processing customer adjustments.Main...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Inbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...


  • Bogotá, Cundinamarca, Colombia Reclatam A tiempo completo

    **Job Title**: Customer Service Agent **Company**: Reclatam **Location**: Remote (An office is available if you prefer a hybrid arrangement) **Job Type**: Full-time, Rotating Shifts (Day/Night and weekends) **Number of Positions Available**: 20 **About the Role**: Reclatam is seeking dedicated and experienced Customer Service Agents to join our team and...


  • Bogotá, Colombia KM2 Solutions A tiempo completo

    Position RequirementsLanguages:Advanced English level (Spoken and Grammar).Competencies:Proactive (B)Enthusiastic (B)Pronunciation (A)Fluent (A)Active listening (A)Vocabulary (B)Grammar (A)Confident (B)Patient (A)Confidential (A)Interpersonal skills (B)Integrity (A)Adaptability (A)Assesment level: A = High, B = Medium, C = Low Position...


  • Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo

    Customer Service Agent Position in BogotáUnicity International, a global health and wellness company, is seeking a skilled Customer Service Agent to join our team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.Key Responsibilities:Provide exceptional customer service and resolve issues in a timely...


  • Bogotá, Cundinamarca, Colombia New Frontier Immigration Law A tiempo completo

    ABOUT THE FIRM Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. - Please note that this position and this law firm is not for...

  • Guest Service Agent

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Hilton Worldwide, Inc. A tiempo completo

    Job SummaryAs a Guest Service Agent with Hilton Worldwide, Inc., you will be responsible for providing exceptional guest experiences from check-in to check-out. This includes ensuring a smooth and efficient reception experience, handling guest queries, and maintaining a high level of customer service.Key ResponsibilitiesProvide exceptional guest service and...


  • Bogotá, Cundinamarca, Colombia Group COS A tiempo completo

    **Join Our Team as a Customer Service Agent¡** Are you ready to take your customer service career to the next level?. If so, this position is for you, we are currently looking for motivated individuals to join our dynamic team! **What's in it for you?** - Base salary: $2,800,000 COP (biweekly payments) - Commissions: Up to $350,000 COP + Attendance...


  • Bogotá, Bogotá D.E., Colombia ADECCO COLOMBIA S A A tiempo completo

    Customer Service Agent Luxury BrandWe are seeking a dedicated and customer-focused Customer Service Agent to provide exceptional support to clients of a prestigious luxury brand.Key Responsibilities:Provide personalized support to customers, ensuring a seamless and satisfying experience.Effectively resolve customer queries and manage requests through various...


  • Bogotá, Bogotá D.E., Colombia Group Customer Operation Success A tiempo completo

    Job SummaryAt Group Customer Operation Success, we are seeking a highly skilled Customer Service Representative to join our team. This is a full-time, permanent position that requires a strong commitment to delivering exceptional customer service.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and chat.Respond to...


  • Bogotá, Bogotá D.E., Colombia Group Customer Operation Success A tiempo completo

    We are seeking a highly skilled Customer Service Operations Specialist to join our team at Group Customer Operation Success. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, including tracking garnishments and managing related documentation.Located in Bogota, this is a full-time,...


  • Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    **Job Summary**This role is responsible for delivering exceptional customer service by responding to inquiries, resolving issues, and providing product information to customers.**Key Responsibilities**Respond to customer inquiries via phone, email, or chatResolve customer complaints and issues in a timely and professional mannerProvide product information...


  • Bogotá, Colombia Sitel Corp. A tiempo completo

    Bogota - Customer Service Agent New Process 1 Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational...


  • Bogotá, Bogotá D.E., Colombia Solvo Global Sas A tiempo completo

    Solvo Global Sas is a leading provider of insurance protection and financial wellness solutions. We are seeking a Customer Service Agent for Insurance Solutions to join our team in Bogotá, Colombia.About the RoleThis is a full-time position that requires extensive chat contact with agents and clients to provide support needs across all insurance technology...


  • Bogotá, Colombia Sitel A tiempo completo

    About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **Join Our Team!** **Position**: Customer Service Representative - Medical Insurance Assistance **Company**: CUSTOMER OPERATION SUCCES S.A.S. Are you passionate about helping others? This is your opportunity! We are looking for enthusiastic individuals to provide exceptional service in medical insurance. **Requirements**: - English: B2+ - C1 - Education:...


  • Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    **Job Summary**We are seeking a highly skilled and motivated Customer Service Representative to join our team at KM2 Solutions. As an Accounts Receivable Agent, you will be responsible for handling customer inquiries, resolving issues, and ensuring timely payment of accounts receivable.Key Responsibilities:Answer customer calls professionally and respond to...

  • Customer Service Agent

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia leadtech A tiempo completo

    We are looking for a passionate **Customer Service Agent** with high level of **Spanish and English**. **A little bit about us** Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have...


  • Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Customer Service Associate¿Por qué trabajar en TP?Con presencia en más de 91 países, somos líderes en la industria. La Great Place to Work nos ha certificado como una de las mejores empresas para trabajar a nivel país y mundial.No paramos de innovar y siempre vamos más allá.Qué haces como Asociado/a al Servicio al Cliente:Responde a todas las...