Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Quality Assurance Lead
hace 6 días
Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completoKey Responsibilities Oversee the operational elements of Quality Assurance planning throughout all phases of development, including pre-production, production, launch, and ongoing support. Establish Quality Assurance methodologies that enhance early quality assurance and promote a proactive approach. Employ a metrics-driven strategy to enhance...
-
Quality Assurance Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleQuality Assurance SpecialistPosition Type: PermanentLocation: Bogotá - ColombiaJob ID: R21899Job Family: Product Quality AssuranceAbout Your Business Area/Department:The AODB team is committed to providing comprehensive solutions for the aviation sector, emphasizing schedule, flight, and airport resource management. Our offerings ensure efficient...
-
Quality Assurance Manager
hace 6 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleManager, QAPosition Type: PermanentLocation: RemoteJob Family: Software DevelopmentAbout the Department:The Amadeus Hospitality Business Intelligence (BI) division is seeking a Manager for Software Quality Assurance to join our BI Technology team. This team is pivotal in developing and maintaining components essential for the Product Development of...
-
Quality Assurance Functional Manager
hace 2 semanas
Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo**Requisition ID**: 203231 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** Contributes to the overall success of the QA / Global Enterprise Technology / Quality Assurance in Bogotá ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...
-
Quality Assurance Analyst
hace 6 días
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoRequisition ID: 204831 Thank you for your interest in ScotiaTech, Scotiabank's innovative Technology hub. Overview The primary focus of this role is to ensure that specific individual objectives and initiatives are executed effectively in alignment with the team's strategic goals. It is crucial that all activities adhere to relevant regulations,...
-
Quality Assurance Clerk
hace 3 meses
Bogotá, Colombia Amentum A tiempo completoTHIS POSITION ONLY APPLIES FOR COLOMBIAN NATIONALS Technical degree or certification in a quality-related field (, quality control, inspection technology) or a related technical field (Industrial Engineering, Logistics Administration, Supply Chain Management, Business Administration, etc.) Minimum of 1 year of experience in a quality assurance role or a...
-
Software Quality Assurance Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleQuality Assurance EngineerAbout the Department:At Amadeus, we simplify the travel experience by managing the world’s leading airline Passenger Servicing System. This system is essential for providing check-in and boarding services to a vast network of airlines and passengers globally.Are you curious about the intricate processes that ensure a...
-
Quality and Training Director
hace 3 semanas
Bogotá, Colombia Patricia Baez Company A tiempo completoJob Title: Bilingual Quality and Training Director - BPO Location: Dominican Republic- Vivir en República Dominicana Job Summary: We are seeking a dynamic and experienced Bilingual Quality and Training Director to oversee and lead the quality assurance and training departments within our BPO operations. The ideal candidate will ensure the highest standards...
-
Quality Assurance Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleQuality Assurance SpecialistPosition Type: PermanentJob ID: R21899Job Family: Product Quality AssuranceAbout the Department:The AODB team is committed to providing comprehensive solutions tailored for the aviation sector, emphasizing schedule, flight, and airport resource management. Our offerings enhance operational efficiency for both summer and...
-
Quality Assurance Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia CO06 Laboratorios Alcon de Colombia S.A. Company A tiempo completoRole Overview: The Quality Assurance Specialist is accountable for ensuring that all incoming products are received, inspected, stored, handled, redressed, released, distributed, transported, and destroyed in compliance with labelled, regulatory, and GxP standards. Key Responsibilities: Implement and uphold Alcon Quality System Procedures (QSPs, MSPs, FSPs)...
-
Quality Assurance Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleQuality Assurance SpecialistPosition Type: PermanentLocation: Bogotá - ColombiaJob ID: R21899Job Family: Product Quality AssuranceAbout Your Business Area/Department:The AODB team is committed to providing comprehensive solutions tailored for the aviation sector, emphasizing schedule, flight, and airport resource management. Our offerings enhance...
-
Quality Assurance Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleQuality Assurance EngineerAbout the Department:At Amadeus, we are at the forefront of transforming the travel experience. Our Passenger Servicing System is a leading solution that facilitates check-in and boarding for around 150 airlines, serving over 1 billion travelers annually.While flying may seem straightforward, the complexities behind the...
-
Head of Quality Assurance
hace 6 días
Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completoKey Responsibilities Oversee the operational components of Quality Assurance planning throughout all phases of development, including pre-production, production, launch, and ongoing support. Establish Quality Assurance methodologies that enhance early quality detection and promote a proactive approach. Employ a metrics-driven strategy to influence...
-
Quality Assurance Manager
hace 6 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleManager, QAPosition Type: PermanentLocation: RemoteJob Family: Software DevelopmentAbout the Department:The Amadeus Hospitality Business Intelligence (BI) division is seeking a Manager of Software Quality Assurance to join our BI Technology team. This team is dedicated to developing and maintaining components essential for the Product Development of...
-
Data Quality Assurance Specialist
hace 2 meses
Bogotá, Colombia Sagan A tiempo completoJob Title: Data Quality Assurance Specialist- LATAMLocation: Remote (EST Time zone)Salary Range: up to 2000 USD Work Schedule: Monday-Friday, 9:00 AM to 6:00 PM EST NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
-
Quality Assurance Testing Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoRequisition ID: 204831 Thank you for your interest in ScotiaTech, Scotiabank's innovative Technology hub. Purpose: The primary objective is to ensure that specific individual goals, plans, and initiatives are executed in alignment with the team's business strategies and objectives. This role guarantees that all activities are conducted in accordance...
-
Quality Assurance Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completoKey Responsibilities Execute testing processes utilizing available resources and meticulously document any identified issues. Develop comprehensive test scenarios for designated areas, ensuring alignment with the overall testing strategy. Assist in recognizing technical solutions and opportunities for automation. Contribute to the upkeep of process...
-
Quality Assurance Analyst
hace 6 días
Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completoKey Responsibilities Assist in executing tests utilizing available tools and meticulously document any issues encountered. Develop test cases for designated areas, ensuring alignment with the overall testing strategy. Facilitate the identification of technical solutions and opportunities for automation. Contribute to the maintenance of process...
-
Quality Assurance Functional Associate
hace 3 semanas
Bogotá, Colombia Scotiabank A tiempo completoRequisition ID: 204831 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Purpose ensuring...
-
Quality Assurance Test Engineer
hace 3 meses
Bogotá, Colombia Zoe Financial A tiempo completoQuality Assurance Test Engineer About Zoe Zoe is a wealth platform that helps consumers find, hire, and grow their wealth through innovative technology and exceptional client service. Zoe is backed by $24M from SoftBank and Top Operators at Blackrock, Charles Schwab, Uber, and Doordash. Its accolades include FastCo's 2022...
![EMAPTA](https://media.trabajo.org/img/noimg.jpg)
Customer Service Quality Assurance
hace 2 meses
Boost Your Career: Discover the Top 3 Reasons Why Customer Service Quality Assurance With Us Is the Dream Opportunity
Are you ready to redefine your professional journey? Join our dynamic team as a Customer Service Quality Assurance Specialist and unlock a world of unparalleled benefits and opportunities. Here are 3 compelling reasons why this role is your next career milestone:
Meaningful Impact: Make a difference through impactful QA processes.
Growth Potential: Elevate your career with development opportunities.
Work-Life Balance: Prioritize well-being with a culture that support harmony.
Your Role in the Spotlight
As a Customer Service Quality Assurance Specialist, you'll lead by example, ensuring our teams deliver exceptional service. Collaborate with global clients and nurture a culture of excellence and balance. Join us and make your mark in the dynamic world of outsourcing
Shift: 6 days a week (rotating shifts) | 2:00 am to 11:00 am / 6:00 am to 3:00 pm
Work Setup: Onsite, Bogota/Medellin
Crowning Perks: Rewards of the Role
- Provided work items: laptop, mouse, and headset
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime office locations in Bogotá and Medellin
- Upskilling through Emapta Academy
Essential Talents: What We're Looking For
Requirements:
- English Level: C1.
- Fluent in English (written and verbal).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proven experience (1+ years) in a customer service quality assurance role or similar position.
- Strong understanding of customer service principles and practices.
- Excellent analytical and problem-solving skills.
- Ability to interpret data and metrics to drive performance improvements.
- Attention to detail and accuracy in QA evaluations and reporting.
Education:
- Bachelor's degree in any field.
Tech Stack:
- Microsoft Office
Plus:
- Experience in BPO is preferred.
Ignite Your Professional Passion
- Develop and implement quality assurance (QA) processes and procedures for customer service operations.
- Monitor customer service interactions (calls, emails, chats, etc.) to assess quality and adherence to policies and procedures.
- Conduct quality evaluations and audits based on predefined criteria and performance metrics.
- Provide timely and constructive feedback to customer service representatives and managers.
- Identify trends and areas for improvement based on QA findings and recommend corrective actions.
- Collaborate with training and operations teams to address training needs and gaps identified through QA evaluations.
- Generate reports and analysis on QA performance and trends for management review.
- Stay updated on industry trends and best practices in customer service quality assurance.
Welcome to Emapta Colombia
At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.
Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.
#EmaptaExperience