Support Engineer
hace 1 mes
Company Description
We are looking for a Support engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more.
Job Description
The role involves also product configurations and additional set-ups per customers' requests, the ideal candidate will be detailed oriented with great communication skills, be able to work in a fast-paced environment while being organized and own the issues and tasks related to assigned customers
Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
Monitoring & validating data automated processes
Document knowledge and help educate colleagues and teammates on technical cases
Keep current with product knowledge and latest features and functionality
Qualifications
Bachelor's degree in information systems, computer science, industrial engineering or equivalent
Strong troubleshooting and problem-solving skills while being highly detail oriented
Strong customer service orientation
Great written and verbal client communication skills
Good level of written and spoken English and Spanish – must have
Strong SQL background- must have
Willingness to work outside of business hours from time to time
Team spirit, self-motivation and a positive attitude
The ability to work with multiple interfaces and tasks in a dynamic environment
Nice to have:
Experience in technical support or software product implementations
Knowledge in Linux systems, utilities, and scripting
Experience with supporting an analytic product in a SAAS environment
Development skills
Knowledge of ETL processes
Business orientation specifically in Retailer domain
Additional Information
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit
Want to keep up with our latest updates?
Follow us on: | | |
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit
Want to keep up with our latest updates?
Follow us on: | | |
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
-
Technology Support Engineer
hace 2 meses
Bogotá, Bogotá D.E., Colombia Takeda Pharmaceutical A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Cloud Platform Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleCloud Platform Support Engineer** Resumes must be in English **About Your Business Area/Department:We operate within the Airport IT sector, providing essential support to numerous airports globally. Our portfolio includes various products utilized in airport operations, such as Flight Information Systems, Airport Operations Systems, and biometric...
-
Cloud Platform Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleCloud Platform Support Engineer** Resumes must be in English **About Your Business Area/Department:We are part of Airport IT, providing support to numerous airports globally. Our diverse range of products is utilized in airport operations, including systems for flight information, airport management, and biometric solutions. The IT landscape of...
-
Tier 2 Technical Support Engineer
hace 1 semana
Bogotá, Cundinamarca, Colombia Radware A tiempo completoTier 2 Technical Support Engineer - Colombia - (24000065) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...
-
Technical Support Engineer
hace 2 días
Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Colombia. As a Technical Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our enterprise subscription customers.Key ResponsibilitiesEnsure customers receive maximum value from our products and...
-
OpenShift Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completoPosition Overview: Red Hat Colombia S.A.S. is seeking a dedicated Technical Support Engineer with expertise in Linux system administration. This role involves providing exceptional customer support while working with OpenShift Virtualization, Kubernetes, and related technologies. Key Responsibilities: Maximize customer satisfaction by ensuring effective use...
-
OpenShift Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completoPosition Overview: The Red Hat Global Support Services team is seeking a Technical Support Engineer with expertise in Linux system administration to provide remote support. This role involves working with OpenShift Virtualization, Kubernetes, and other OpenShift technologies, ensuring an exceptional customer support experience for enterprise subscription...
-
Software Support Engineer
hace 3 semanas
Bogotá, Cundinamarca, Colombia Aventior A tiempo completo**Job Title: Software Support Engineer** **Experience: 4+ years** **Responsibilities** - Work with Customer Support Reps to triage, reproduce, and fix customer-reported, production software issues. - Participate in regular triage sessions to set priorities and plan work for the day. - Utilize product/engineering knowledge bases and software codebases to...
-
OpenShift Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completoAbout the Role: Red Hat Colombia S.A.S. is seeking a Technical Support Engineer with expertise in Linux system administration to provide exceptional support remotely. This position involves working with OpenShift Virtualization, Kubernetes, and various OpenShift technologies. Your primary responsibility will be to ensure a superior customer support...
-
Application Support Engineer
hace 2 semanas
Bogotá D.C., Colombia SUTHERLAND GLOBAL SERVICES A tiempo completoSutherland is looking for a bilingual Application Support Engineer that will work supporting a cloud based (AWS) application in production.Requirements:- Minimun 2 years of experience in application support in production- SQL Databases: Querying and performance optimization (indexes, partitioning, joins, jobs, etc.)- Linux: strong command line skills- AWS...
-
Support Engineer
hace 1 semana
Bogotá, Colombia Sutherland A tiempo completoJob DescriptionNICE- Actimize is currently seeking a technical, hands-on, customer-focused Support Engineer to join our growing Cloud team.Perform operational duties including application server health, service recycling.Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)Monitor server performance, memory...
-
OpenShift Technical Support Engineer
hace 3 meses
Bogotá, Colombia Red Hat Colombia S.A.S. A tiempo completoThe Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Delivering an outstanding customer support experience by providing technical support and...
-
Lead Technical Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completoIn today's interconnected world, having a meaningful relationship with your work is vital.CommScope is seeking to hire a Principal Technical Support EngineerCommScope specializes in Network, Indoor Cellular, and security solutions, aimed at facilitating both wireless and wired connectivity across complex and diverse networks. We provide dedicated...
-
Senior Support Software Engineer
hace 2 días
Bogotá, Bogotá D.E., Colombia AgileEngine A tiempo completo**About AgileEngine**We are a fast-growing company that creates custom software solutions for businesses across various industries. Our team is passionate about delivering high-quality products that make a real impact.**Job Summary**We are seeking a skilled Support Software Engineer to join our team. As a Support Software Engineer, you will be responsible...
-
Cloud Platform Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleCloud Platform Support Engineer** Resumes must be in English **About Your Business Area/Department:We are part of Airport IT, providing support to numerous airports globally. Our portfolio includes various products utilized in airport operations, such as Flight Information Systems, Airport Operations Systems, and biometric solutions. The Airport IT...
-
Support Engineer
hace 1 semana
Bogotá, Cundinamarca, Colombia Sutherland A tiempo completo**Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...
-
Technical Support Engineer
hace 4 días
Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completoAbout the RoleWe are seeking a highly skilled and detail-oriented Technical Support Engineer to join our team at Sutherland Global. As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to our customers and ensuring the health and well-being of their cloud solutions.Key ResponsibilitiesProvide timely and...
-
Software Solutions Support Engineer
hace 4 semanas
Bogotá, Colombia Motorola Solutions A tiempo completoJob Description Systems or Electronic Engineer with wide experience in Database Administration Fluent in English Knowledge and certification in SQL databases, databases administration and reporting is a must. Experience and/or certification* on HPe servers and VMWare server virtualization. Experience and/or certification* on Windows server and...
-
Senior Engineer Remote Support
hace 2 meses
Bogotá, Colombia Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Technical Support engineer
hace 1 mes
Bogotá, Colombia NielsenIQ A tiempo completoCompany Description We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and...
