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OpenShift Support Engineer
hace 2 meses
Position Overview:
Red Hat Colombia S.A.S. is seeking a dedicated Technical Support Engineer with expertise in Linux system administration. This role involves providing exceptional customer support while working with OpenShift Virtualization, Kubernetes, and related technologies.
Key Responsibilities:
- Maximize customer satisfaction by ensuring effective use of our products and services.
- Respond to customer inquiries within established service-level agreements.
- Analyze and resolve technical issues while aligning solutions with customer business needs.
- Deliver outstanding customer service, providing regular updates to maintain customer satisfaction.
- Collaborate with engineering teams to create innovative solutions, including product enhancements.
- Contribute to the global knowledge management system by sharing insights gained from troubleshooting.
Qualifications:
- Minimum of 3 years of experience in a support or engineering role within an enterprise setting.
- Excellent communication skills, capable of engaging with customers of varying technical expertise.
- Strong customer service orientation, with a preference for prior help desk or customer-focused experience.
- Ability to manage multiple tasks and work effectively under pressure.
- Advanced troubleshooting skills and a passion for problem-solving.
- Solid understanding of Linux and UNIX systems; basic Linux administration experience is preferred.
- Familiarity with networking, security, and database management in a Linux environment is advantageous.
- Experience with containerization technologies, particularly Kubernetes, is highly desirable.
- Knowledge of Red Hat Virtualization and other virtualization technologies is a plus.
- Understanding of storage systems and familiarity with OpenShift technologies is beneficial.
- A Bachelor's degree or equivalent experience in the IT sector is required.
- Red Hat Certified System Administrator (RHCSA) certification is mandatory, with the option to obtain it post-hire.
- Red Hat Certified Engineer (RHCE) certification is a valuable asset.
About Red Hat:
Red Hat is a leading provider of enterprise software solutions, leveraging a community-driven approach to deliver high-performance Linux, cloud, container, and Kubernetes technologies. Our diverse workforce enjoys the flexibility to choose their work environment, fostering creativity and collaboration.
Diversity, Equity & Inclusion:
At Red Hat, we embrace a culture built on transparency, collaboration, and inclusion, empowering individuals from diverse backgrounds to contribute ideas and drive innovation.
Equal Opportunity Policy:
Red Hat is committed to being an equal opportunity employer, reviewing applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other basis prohibited by law.
