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Reservation / Revenue Analyst
hace 2 meses
Innovate Hospitality: Drive Revenue and Elevate Guest Satisfaction
Placemakr is revolutionizing the hospitality real estate industry by blending the best of apartment living, vacation rentals, and hotel stays into one seamless experience. Founded in 2017, Placemakr is a venture-backed startup with a mission to change the future of hospitality and home. Their properties, located in some of America’s most-loved cities, blur the line between hotels and apartments, offering tech-enabled, flexible living spaces that provide tremendous value and unforgettable guest experiences. Placemakr’s innovative approach includes property operations, customer acquisitions, and a robust tech stack that sets them apart from competitors. As an employer, Placemakr is committed to innovation, accountability, and community, fostering a collaborative environment where team members thrive and grow. Join Placemakr’s dynamic team and be part of a company that’s transforming how people live and stay.
Job Overview: Your Ticket to a Global Hospitality Career
Be part of our client’s team as a Reservation / Revenue Analyst. In this role, you'll manage inventory and reservations, support the sales team, and perform essential revenue analyses. You'll ensure seamless operations, accurate reporting, and optimized revenue strategies.
Shift: MONDAY TO FRIDAY | 8:00 am to 5:00 pm EST
Work setup: Remote, Bogota/Medellin
Responsibilities: Crafting the Ultimate Guest Experience
- Operate as the inventory manager for all assets based on segments, channels, LOS patterns, etc., ensuring that deals and changes submitted by the Sales Team align with the current revenue strategy.
- Manage new and existing reservations from all internal stakeholders, including but not limited to corporate bookings, group bookings, and internal corporate travel.
- Maintain comprehensive knowledge of rate plans, room types, and products offered within existing and new assets.
- Load applicable rate plans and inventory into all relevant channels.
- Build and update all rate codes in revenue management systems.
- Assist the Director of Sales and Director of Revenue Management in compiling reports and information.
- Perform simple analyses to monitor reservation status (e.g., room night, rate, and revenue statistics).
- Accurately prepare and distribute daily, weekly, and monthly inventory usage reports and any other reports on demand.
- Prepare weekly forecasts to reflect occupancy levels and balance inventory for need dates, and distribute them to all departments.
- Run Group Pick-up meetings for 30-60-90 day arrivals with the sales team.
- Verify all group resume information and ensure all group cut-offs are met and inventory is released as per contracts.
- Coordinate with the Sales Team to ensure that rooming lists and reservation cards are processed in a timely manner.
- Work with the Sales Team as needed to ensure effective and efficient management of group inventory, providing direction when needed on cutoff date extensions and additions to inventory.
Requirements
Qualifications Needed: Are You Our Next Hospitality Pro?
- English Level: C1.
- Demonstrated proficiency in fundamental computer skills, including but not limited to word processing, Microsoft Excel, PowerPoint, and Outlook/Teams. Experience with Monday.com and Hubspot CRM is a plus.
- Self-starter, results-driven, able to work independently, and capable of coming up with creative solutions to complex problems.
- Systematic and process-oriented mindset, with strong administrative skills to ensure a seamless customer experience.
- Comfortable with change and an exceptional problem solver; thrives in dynamic, ever-changing environments and is self-motivated.
- Strong individual contributor with a team-oriented mindset; willing to do the heavy lifting for the benefit of the team, even if it isn’t your responsibility.
- Works autonomously while managing up effectively.
- Accountable; thrives on being responsible and has a bias for action. Owns their work.
- Detail-oriented to ensure accuracy (e.g., data collection, data entry) and maintains focus on the big picture (e.g., conducting strategic analysis of data).
- Eager learner passionate about finding revenue opportunities; fascinated by the dynamics of consumer (and ideally hospitality) businesses.
- Enjoys understanding the customer and is thrilled when their product or pricing strategy influences customer behavior and generates more revenue.
- Excellent communicator with healthy habits of documenting decisions and regularly sharing status updates.
- Tech Stack: Microsoft Suite, Teams, Hubspot, Monday.com
Benefits
Benefits: Perks That Make Every Day a Vacation
- 5 Days work week
- Prepaid medicine
- Work-Items (laptop, mouse, and headset)
- Indefinite term type contract
- 5 extra days of vacation leave (20 in total) that could be monetized
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Upskilling: Emapta Academy
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.
#EmaptaExperience
Requirements
Qualifications Needed: Are You Our Next Hospitality Pro? English Level: C1. Demonstrated proficiency in fundamental computer skills, including but not limited to word processing, Microsoft Excel, PowerPoint, and Outlook/Teams. Experience with Monday.com and Hubspot CRM is a plus. Self-starter, results-driven, able to work independently, and capable of coming up with creative solutions to complex problems. Systematic and process-oriented mindset, with strong administrative skills to ensure a seamless customer experience. Comfortable with change and an exceptional problem solver; thrives in dynamic, ever-changing environments and is self-motivated. Strong individual contributor with a team-oriented mindset; willing to do the heavy lifting for the benefit of the team, even if it isn’t your responsibility. Works autonomously while managing up effectively. Accountable; thrives on being responsible and has a bias for action. Owns their work. Detail-oriented to ensure accuracy (e.g., data collection, data entry) and maintains focus on the big picture (e.g., conducting strategic analysis of data). Eager learner passionate about finding revenue opportunities; fascinated by the dynamics of consumer (and ideally hospitality) businesses. Enjoys understanding the customer and is thrilled when their product or pricing strategy influences customer behavior and generates more revenue. Excellent communicator with healthy habits of documenting decisions and regularly sharing status updates. Tech Stack: Microsoft Suite, Teams, Hubspot, Monday.com
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