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Senior Reservations Analyst

hace 3 meses

Bogotá, Colombia EMAPTA A tiempo completo
Job Description

Transform Travel with the Pioneers of Flex-Living Hospitality

Placemakr is redefining the hospitality and real estate industries with a groundbreaking approach that blends apartment living, vacation rentals, and hotel experiences into one seamless offering. Since its founding in 2017, Placemakr has rapidly expanded to become a leader in flexible living spaces across America’s most dynamic cities. Their unique business model leverages cutting-edge technology to create tech-enabled, flexible-use properties that serve both short-term guests and long-term residents. What sets Placemakr apart as an employer is their commitment to innovation, collaboration, and a culture of accountability. By joining Placemakr, you’ll be part of a forward-thinking team that’s revolutionizing how people experience travel and living—making every stay feel like home, no matter where you are.


Your Playbook: What to Expect in This Role

Be part of our client’s team as a Senior Reservations Analyst, where you’ll play a crucial role in optimizing inventory, maximizing revenue, and delivering an exceptional experience to both guests and long-term residents. You’ll be the key player in managing and analyzing data to make strategic decisions that drive success.


Employment type: Indefinite term type contract
Shift: Monday to Friday | 8:00 am to 5:00 pm EST
Work setup: Remote, based in Bogota/Medellin


Your Mission: Responsibilities that Make a Difference

  • Support our newest property, Scout Living in Atlanta, by ensuring optimal usage of inventory to maximize revenue.
  • Collaborate cross-functionally with internal stakeholders, including Revenue, Sales, Accounting, Offsite Operations, and Onsite Operations.
  • Identify and address any opportunities or risks that may affect customers or the business, taking ownership to implement solutions with the operational team and corporate management.
  • Maintain comprehensive knowledge of rate plans, room types, and products offered within existing and new assets; load applicable rate plans and inventory into relevant channels.
  • Review all reservations to ensure they are on the correct rate plans and that all routing information is properly set up.
  • Manage new and existing reservations from all internal stakeholders, including corporate bookings, group bookings, and internal corporate travels.
  • Serve as the inventory gatekeeper, performing analyses of room night, rate, and revenue statistics.
  • Accurately prepare and distribute daily, weekly, and monthly inventory usage reports, as well as other reports on demand.
  • Prepare weekly forecasts to reflect occupancy levels and balance inventory needs; distribute forecasts to all relevant departments.
  • Assist the OSO Team in compiling reports and relevant information.
  • Build and update all rate codes in revenue management systems.
  • Conduct data collection, data entry, and strategic analysis of data.
  • Act as a leader for the property, demonstrating a proactive approach and readiness to take initiative.
  • Allocate 60% of your time to accounting tasks, including data analysis, reporting, and making strategic recommendations to enhance property success and occupancy rates.
  • Oversee guest management for both hotel guests and long-term residents, ensuring exceptional service and satisfaction.
  • Engage in cross-functional collaboration, providing and receiving feedback, and challenging processes to drive improvements.
  • Maintain an open, curious, and innovative mindset; contribute to creating and documenting standard operating procedures (SOPs) and establishing structured processes.

Requirements


What You Bring to the Table: Skills & Experience

  • Self-starter, results-driven, with the ability to work independently and devise creative solutions to complex problems.
  • Systematic and process-oriented mindset, coupled with strong administrative skills to ensure a seamless customer experience.
  • Comfortable with change and an extraordinary problem solver; thrives in dynamic, ever-changing environments and is self-motivated.
  • Strong individual contributor with a team-oriented mindset; willing to do the heavy lifting for the benefit of the team, even if it’s not your direct responsibility.
  • Accountable with a bias for action; enjoys being on the hook and takes ownership of tasks and outcomes.
  • Eager learner with a passion for finding revenue opportunities; fascinated by the dynamics of consumer and hospitality businesses.
  • Thrilled by the impact of product or pricing strategies on customer behavior and revenue generation.
  • Excellent communicator with a habit of documenting decisions and regularly sharing status updates.
  • Ideally, possesses 5+ years of experience in real estate and accounting.


Benefits

The Winning Package: Perks & Benefits

  • 5-day workweek
  • Prepaid medicine
  • Work items provided (laptop, mouse, and headset)
  • Indefinite term type contract
  • 5 extra vacation days (20 in total) that can be monetized
  • Direct exposure to clients
  • Career growth opportunities
  • Diverse and supportive work environment
  • Prime office locations in Bogotá and Medellin
  • Upskilling opportunities through Emapta Academy


Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaExperience



Requirements
What You Bring to the Table: Skills & Experience Self-starter, results-driven, with the ability to work independently and devise creative solutions to complex problems. Systematic and process-oriented mindset, coupled with strong administrative skills to ensure a seamless customer experience. Comfortable with change and an extraordinary problem solver; thrives in dynamic, ever-changing environments and is self-motivated. Strong individual contributor with a team-oriented mindset; willing to do the heavy lifting for the benefit of the team, even if it’s not your direct responsibility. Accountable with a bias for action; enjoys being on the hook and takes ownership of tasks and outcomes. Eager learner with a passion for finding revenue opportunities; fascinated by the dynamics of consumer and hospitality businesses. Thrilled by the impact of product or pricing strategies on customer behavior and revenue generation. Excellent communicator with a habit of documenting decisions and regularly sharing status updates. Ideally, possesses 5+ years of experience in real estate and accounting.