Learning Experience Leader

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a TaskUs Learning Experience Leader really do? Think of yourself as an advisor for the TaskUs' new and existing teammates, guiding them through the best paths to creative and successful careers at TaskUs. Imagine going to work every day with one thing on your mind: a passion for developing others and seeing them succeed. Your role was created to design and develop ongoing training programs that will give the TaskUs teammates the edge over our competition and the ability to appeal to the world’s most disruptive companies. 

You will implement programs for TaskUs teams that will enhance their skills in every aspect of their role. You will be responsible for delivering training programs for new and current Teammates on new products/services, system changes, and/or new business initiatives. 

You care deeply about helping others succeed. You love partnering with people, understanding how they learn, and coming up with creative approaches to educate them and keep them engaged in the classroom. You enjoy seeing your work benefit others. You enjoy teaching in the classroom but also know how important it is to make new employees successful in other areas. You’re passionate about others’ pursuits and successes. You like being held accountable for your results. 

Responsibilities:

Maintain communication with personnel to know their needs in terms of Occupational Safety and Health.

Allow the participation of its collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE and/or the organization in OSH aspects.

Set an example in complying with all the Safety Standards and procedures of the SG.

Know, understand, and apply the Occupational Health and Safety policy.

Ensure the good order and cleanliness of their area.

Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or potential environmental impacts, accidents and near misses, safety hazards, process failures, non-conforming products, and others that may affect product quality.

To take care of their health and to perform work activities safely.

Provide clear, truthful, and complete information about their health condition.

Comply with the rules, regulations, procedures, and instructions of the company's OSHMS and the verbal and written indications in this regard.

Inform the employer or contractor promptly about the hazards and latent risks in their workplace

Attend and actively participate in training, induction, prevention, and risk control activities defined by the company, the COPASST, and the Coexistence Committee.

Participate and contribute to the fulfillment of the OSH objectives.

Communicate all suggestions and consult all concerns related to occupational health and safety.

Make rational use of paper, water, energy, and natural resources.

Elect or be elected as a member of the COPASST or Coexistence Committee.

Participate in the identification of hazards, evaluation, and assessment of risks.

Promote the improvement of the SG, with the development of suggestions and identification of improvement actions to the SG-OSH.

Know and apply the actions described in the emergency plan.

Requirements:

Proficiency in the use of PC applications, Gmail, and Google Business applications as well as Microsoft Office applications

Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours

High energy, enthusiastic, motivational training style

Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required

Knowledge of adult learning techniques, and instructional design concepts for computer-based training.

Ability to clearly articulate thoughts

Ability to think critically

Nice To Haves

At least 2+years of training experience in a call center environment

Job Expectations:

This application will be used for positions that are located on-site at one of our offices in Colombia.

We ask that the Learning Experience Leader have an open and flexible schedule - the schedules of operations depend on the client's needs

Competencies:

Product Knowledge

Training Delivery

Adult Learning Theory

Training Material Development

Communication Skills

Coaching & Feedback

Technology Proficiency

Evaluation & Assessment

Adaptability

Time Management

About TaskUs

TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech. 

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

TaskUs is an equal-opportunity employer

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .