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Customer Service Representative

hace 4 meses

Bogotá, Colombia Sagan A tiempo completo


Apologies for missing that detail. Here's the revised job description:

Job Title: Customer Service Representative
Location: Remote (PST/CST Timezone)

Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST

Job Description:

The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling inquiries with professionalism, empathy, and a high-energy, camera-friendly attitude. This position requires a team player who values innovation and a customer-centric approach.

Responsibilities:

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with clarity, persuasiveness, and authenticity.
  • Respond to customer requests, resolve issues, and promote the brand positively.
  • Establish and maintain customer rapport to encourage repeat business.
  • Participate in training sessions to enhance booking techniques and outbound calling skills.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update the customer database with complete and accurate information.

Qualifications:

  • Proven track record in customer service.
  • IT competent, with proficiency in phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication skills.
  • Ability to thrive in a fast-paced, goal-driven environment.
  • Competitive spirit with a focus on team success.
  • Highly motivated, flexible, and positive attitude towards work.