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Customer Service Representative
hace 2 meses
Job Title: Customer Service Representative
Job Description:
We are seeking a skilled Customer Service Representative to join our team at BruntWork. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities:
* Manage inbound communications, including calls and emails, to ensure prompt and accurate responses to customer inquiries.
* Provide customers with accurate information regarding products, services, and frequently asked questions.
* Document interactions in our CRM system, ensuring all customer records are updated with relevant information.
* Collaborate with internal teams to resolve customer issues when necessary.
* Meet customer service performance metrics, including response time and customer satisfaction.
Requirements:
* Proven experience in customer service, preferably in handling both calls and emails.
* Strong verbal and written communication skills.
* Ability to multitask and manage a high volume of inquiries efficiently.
* Familiarity with CRM software or ticketing systems is a plus.
Independent Contractor Perks:
* Permanent work from home
* Immediate hiring
* Steady freelance job
At BruntWork, we value our customers and strive to provide exceptional service. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
