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PayU is a leading payment and fintech company operating in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa. As a part of the Prosus group, one of the largest technology investors in the world, PayU is redefining the way people buy and sell online for our merchants and millions of consumers.
We deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the RoleWe are seeking highly skilled individuals to join our Customer Service Team as Customer Service Representatives. As a Customer Service Representative, you will provide direct support to internal and external customers to facilitate transactional activities through phone, chat, and tickets for all platforms.
Key Responsibilities- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Guide callers through troubleshooting, navigating the company site, or using the services.
- Answer tickets and chats.
- Solve the requirements and requests assigned and received.
- Identify and escalate issues to supervisors.
- Research, identify, and resolve customer complaints using applicable software.
- Document all call information according to standard operating procedures.
- Complete call logs and reports.
- Minimum 6 months experience in customer service and customer care.
- Minimum high school or technical studies (2 semesters) or related careers professional requirements.
- Knowledge of customer service practices and principles (desirable) knowledge in e-commerce or banking.
- Excellent data entry and typing skills.
Our Commitment To Building A Diverse And Inclusive Workforce
At PayU, we strive to create a diverse, inclusive, and safe environment for all our people, communities, and customers. We believe in transparency, flexibility, and unbiased attention to each and every individual, regardless of gender, color, or personal faith.
We have zero tolerance towards any form of prejudice, whether it's a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
