Customer Service Representative
hace 2 días
At 3M, we're committed to innovation and creativity. As a USAC Customer Service Representative, you'll have the opportunity to collaborate with diverse teams around the world and make a meaningful impact in your role.
The Impact You'll MakeAs a USAC Customer Service Representative, you'll be responsible for:
- Acting as the primary liaison between 3M and our customers
- Handling order entry, order status, product information inquiries, complaints, pricing, shipping, and inventory requests and issues
- Communicating clearly and professionally with external customers and internal 3M personnel by telephone and/or written correspondence
- Managing worklists, including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries, and pricing/invoicing
- Systematic problem-solving in regard to material information records and master data monitoring
- Communicating and working with price change activity, looking at order reports, and communicating with customers and internal teams
- Educating and informing customers of various processes and directing them to appropriate resources
- Managing the customer order process from entry to delivery
- Developing and leading improvements and/or solutions to work processes and tools
- Handling non-routine and difficult inquiries, adapting techniques and methods to develop solutions for complex issues
- Resolving non-routine and difficult customer complaints and ensuring response to product and service inquiries
- Handling internal and external inquiries, claims, and complaints, interpreting policies and regulations, investigating problems, and communicating with other departments and providers to research and resolve issues
- Improving customer satisfaction by identifying patterns of problems and barriers to solutions, providing insight to resolve problems
- Participating in and maintaining a quality service culture within the Customer Account Management Team
- Participating in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues, and areas of need
To succeed in this role, you'll need:
- Bachelor's degree or higher from an accredited institution
- One year of combined experience in accounts receivable, accounts payable, finance, customer service, and/or a direct experience in a 3M Customer Services role in a private, public, or government environment
- English language proficiency level C1
Additional qualifications that can help you succeed in this role include:
- Possessing a bachelor's degree or higher
- SAP system experience
- Experienced with cross-functional project leadership
- Self-motivated and able to work effectively in cross-functional groups and with internal and external customers
- Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
- Ability to follow through with commitments and show concern for the needs of others
- Excellent oral and written communication, including presentation skills
- Clear and conceptual thinking ability; excellent judgment and discretion
- Prefers to stay busy with a full workload and enjoys meeting challenges
- Ability to handle work-related stress, handle multiple priorities simultaneously, and meet deadlines
- Knowledge or experience within 3M Customer Services role and responsibilities
At 3M, we offer many programs to help you live your best life – both physically and financially. We regularly benchmark with other companies to ensure competitive pay and benefits.
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