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Customer Service Representative

hace 2 meses

Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

The Customer Service Representative will be responsible for processing student enrollment applications from overseas, maintaining our student database, generating invoices, and monitoring invoice accuracy. This role requires excellent communication skills, both written and verbal, to provide high-quality customer service to students and field staff.

Key Responsibilities:

  • Handle student enrollment applications for KLG schools in the US, Canada, UK, Ireland, Germany, France, and Switzerland.
  • Support the B2C and B2B Sales Team in Brazil to achieve sales targets.
  • Maintain student databases and arrival pipelines.
  • Provide prompt advice and support to student inquiries related to visa, payment, and arrival to our schools.
  • Develop strong relationships with students and colleagues in all schools across different destinations.
  • Provide efficient, friendly, and proactive customer service to students and school personnel.
  • Continually look for ways to improve service, response times, and quality of information.
  • Take responsibility for administrative tasks, filing, running reports, and collecting payments.
  • Understand and update the Customer Service Team Manager on student status, including arrival, credit control, and finance issues.

Requirements:

  • Bachelor's Degree or equivalent.
  • Strong written and verbal communication skills.
  • Exceptional organizational skills and problem-solving abilities.
  • Commitment to excellence in customer service.
  • Data entry skills with attention to detail.
  • Ability to work independently and as a team.
  • Fluent in Portuguese and English.
  • 1-2 years of experience in customer service.