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Technical Account Manager

hace 3 meses

Bogotá, Colombia Epsilon A tiempo completo

Job Description

We are looking for a Technical Account Manager to join our Client Services Team from LATAM but located in Colombia, reporting to the Lead Client Services. As a Technical Account Manager at Epsilon, you will be responsible for providing support to clients to promote the adoption and best practices in the use of products and will interface with various teams including Product, Revenue, CSM, Technology and more. You will have the opportunity to take on challenges from scratch, developing practices to help maximize benefits for our clients, and the challenge of analyzing data from a comprehensive view of the industry, providing stakeholders with the best solutions to meet their business goals.

Responsibilities:

Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.

Develop and automate internal usage processes and best practices manuals for our products. 

Conduct analysis and present performance reviews of customers.

Provide detailed reports on incidents, service interruptions, and contribute metrics that add value to the area. 

Identify and report issues, bugs, and other errors to internal product and/or technology teams. 

Work as a liaison between client services and technology to enhance support processes and propose new functionalities. 

Stay current on current trends in data-driven marketing, advertising technology, programmatic advertising, etc., as well as the new technologies and offerings from our competitors.

Focused on providing first-level support to our internal and external customers. 

Qualifications

Demonstrable experience in the advertising sector.

Experience in handling social or programmatic platforms.

Experience in data-driven marketing or in companies associated with Adtech, Martech, SaaS, or Programmatic advertising.

Ability to manage multiple clients and projects simultaneously. 

Willingness and proactivity for learning and adopting new tools, both internal and external. 

Ability to communicate with non-technical individuals.

Intermediate level of English (B2). 

Self-motivated and results-driven, with a focus on surpassing performance targets. 

Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.