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Account Manager
hace 3 meses
Unleash Your Potential: Dive into the Account Manager Role at Emapta
Ready to take your career to the next level in the dynamic world of Customer Success? As an Account Manager at Emapta, you’ll be the quarterback of client relationships, driving the team toward winning outcomes. Each day, you'll be in the field, huddling with key client stakeholders, crafting playbooks that not only meet but exceed their expectations. If you’re passionate about making every customer experience a touchdown, this role offers the perfect arena for your talents. From troubleshooting on the fly to developing game-winning strategies, you’ll be the MVP that turns client challenges into victories.
Shift: Mon - Fri 08:00 AM to 05:00 PM
Work setup: Onsite, Bogotá.
Ignite Your Impact: Key Duties and Contributions
In this role, you will:
- Create positive customer experiences and nurture long-term relationships with customers.
- Resolve any issues that arise to ensure customers are satisfied with our services.
- Build relationships with key client staff and customers.
- Create action plans to support customers’ business needs.
- Schedule regular meetings and business reviews with customers to ensure they are satisfied with the services and have a positive overall experience.
- Act as point of contact for requests or complaints and escalate issues as appropriate.
- Ensure both the company and clients adhere to contract terms and labor laws.
- Coordinate the involvement of other departments, Growth, Marketing, Recruitment, Finance, Human Resources, IT, Customer Enablement, Customer Engagement, and Executive Management, in order to meet account performance objectives, customers’ expectations, and address client staff concerns.
- Adhere to acceptable First Response Time and Average Handling/Resolution Time as defined by the management.
- Responsible for the maintenance of seat allocation/utilization report.
- Spearhead invoice review initiatives with ISDT by reviewing invoice impacting datasets weekly to achieve 100% invoice accuracy.
- Perform other Growth Duties:
- Review customer activity, anticipate consumer needs, and improve customer satisfaction.
- Work with the Managers and Growth Team in sales conversations with clients and prospects, acting as a subject matter expert for the geography and occasionally owning the management of deals.
- Perform other activities that contribute to the expansion of engagement with existing clients.
Requirements
Fuel Your Success: Required Skills and Experience
To excel in this role, you should have:
- At least 1 to 2 years of experience in Account/Client Management.
- Ability to work cross-functionally in a productive and collaborative manner to achieve defined objectives.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and attention to detail.
- Proficient computer skills, with above-average knowledge of Microsoft Office products.
- Familiarity with customer relationship management software applications; Microsoft CRM preferred but not necessary.
- Demonstrated ability to engage with customer management and key decision-makers in a positive and collaborative manner.
Benefits
What Awaits You at Emapta?
- 5-Day Work Week for a balanced lifestyle.
- Essential Work Items provided: laptop, mouse, and headset.
- 20 Days Vacation with 5 extra days that can be cashed out.
- Direct Client Interaction to build valuable relationships.
- Career Growth Opportunities to advance your career.
- Diverse and Supportive Environment where your contributions are valued.
- Prime Office Locations in Bogotá and Medellín.
- Upskilling through Emapta Academy.
- Prepaid Medical Benefits for your health and well-being.
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.
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