Technical Account Manager

hace 6 meses

Bogotá, Colombia VISA A tiempo completo

Job Description And Responsibilities

Technical Solutions Consultant, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Technical Solutions Consultant, will be responsible for owning the technical aspects of the service implementation and on the assistance to clients in production, ensuring optimal functioning. The Technical Solutions Consultant is also responsible for fostering the client relationship working alongside the designated Account Manager to continuously develop and strengthen the relationship with their designated accounts. Should a client encounter any Cybersource related concerns, the Technical Solutions Consultant would address the issue, or help drive the incident to a resolution.

Responsibilities

Serve as the primary technical point of contact for assigned clients, maintaining strong relationships, and ensuring client satisfaction.

Partner with Sales to build relationships with technical and business contacts across the account portfolio.

Conduct regular business performance review of live merchants and partners.

Proactively monitor client accounts, identifying any technical issues or challenges, and working closely with all stakeholders to resolve them in a timely manner.

Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Operations teams.

Provide technical training and support to clients, helping them maximize the value of the company's payment solutions.

Educate clients on product features, functionalities, and potential integration opportunities.

Keep clients informed by creating, editing, and distributing notifications and communications.

Contribute to the development and improvement of technical documentation, knowledge base, and support resources.

Lead and drive technical projects and initiatives for more complex clients, ensuring successful implementation and integration of the company's payment solutions.

Act as a subject matter expert on industry standards and regulations pertaining to digital payments and commerce, ensuring compliance and security for clients.

Assist in training and mentoring the less experienced Analysts and Consultants by sharing best practices and providing technical guidance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•5 or more years of relevant work experience with a Bachelor's Degree or at
least 2 years of work experience with an Advanced degree (e.g. Masters, MBA,
JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
•4 years of work experience with a bachelor’s degree or at least 2 years of work
experience with an Advanced degree (e.g. Masters, MBA, JD, MD).
•Excellent communication and interpersonal skills, with the ability to effectively
interact with both technical and non-technical stakeholders.
•Proficiency in troubleshooting technical issues with problem-solving abilities
and providing effective solutions.
•Ability to work independently and manage multiple clients simultaneously, able
to prioritize workload.
•Prior experience in a client-facing or technical support role is preferred.
•Experience with web-based (PHP, Python, .NET, JavaScript, etc), mobile (iOS,
Android) programming languages and APIs in general (REST, JSON, SOAP,
XML, Postman as tool).
•Understanding of Web Security, TLS, HTTPS, Hash algorithms.
•Familiarity with PCI DSS.
•Experience working with e-commerce platforms, shopping cart technologies,
risk management solutions and/ or payment service providers is a plus.
•Knowledge of data visualization platforms (Grafana, Splunk, Kibana) is
preferred.
•Excellent leadership and teamwork skills, with the ability to collaborate
effectively across departments and influence stakeholders.
•Proficiency in English and Spanish, Portuguese is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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