Platform Consultant

hace 3 meses

Bogotá, Colombia Red Hat Colombia S.A.S. A tiempo completo

The Red Hat Support Engineering group is seeking a Platform Consultant to help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximise uptime and reduce IT costs. The Support Engineering group is dedicated to resolving issues quickly and efficiently. In this role, you will collaborate with our customers' top developers and architects and assist our technical support engineers with complex and challenging issues. You'll also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community and with Red Hat’s critical strategic cloud partners such as Microsoft to jointly solve multi-vendor customer issues. This position is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader of open source software.

What you will do:

Partner with the OpenShift Container Platform, OpenShift Dedicated, OpenShift Online and OpenShift Origin communities to develop and review patches and test cases

Analyze upstream development against current customer reported defects and develop patches to resolve the issue

Use tools like curl, git, docker, Kubernetes, strace, and wireshark to investigate and troubleshoot technical issues

Record customer interactions including investigation, troubleshooting, and resolution of issues

Work closely with Red Hat development engineering, and assist production support engineers and technical account managers

Partner with Red Hat strategic cloud partners such as Microsoft to jointly solve multi-vendor customer issues.

Demonstrate considerable judgment in selecting methods and techniques to obtain solutions

Maintain a commitment to providing the best experience possible for Red Hat customers

Manage your workload to ensure that all customer issues are handled and resolved in a timely manner

Assist in the development of comprehensive and reusable self-service solutions for future incidents

What you will bring:

Bachelor's degree in a technical field; engineering or computer science is preferred

4+ years of experience as a support or development engineer for Platform as a Service Provider or Hosting Service.

4+ years of experience with Linux, or Unix operating systems.

Experience working with hosted applications, or large scale application deployments.

Experience with docker, kubernetes, openvswitch, JBoss, Tomcat, NodeJS, Ruby (web frameworks), Python (web frameworks), Azure and .NET.

Experience with AWS, CloudFoundry is a plus

Experience with developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms.

Good understanding of Linux tools, with an emphasis on curl, git, docker, kubernetes, strace, wireshark.

Linux operating system installation, configuration, upgrade, and maintenance experience is highly preferred

Solid development-level experience with multiple programming languages and experience writing patches or pull requests.

Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus

Excellent reading and writing skills in English; fluent English language skills are preferred

Commitment to providing the best experience possible for Red Hat customers

#LI-JR1

About Red Hat
is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.

  • E-Learning Consultant

    hace 3 meses

    Bogotá, Colombia Bizagi A tiempo completo

    Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers.Bizagi is a global software company born in LATAM with a strong presence in EMEA and...

  • ServiceNow Consultant

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia sistemasgl A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for Service Now Consultant to join at Globant- Conversational english level.- Servicenow Consulting Experience....

  • Senior Customer Success Onboarding Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completo

    Position: Senior Customer Success Onboarding Consultant Are you ready to become an integral part of a fully remote organization dedicated to empowering over 20,000 customers in optimizing their sales automation strategies? We are excited to introduce the opportunity for a Senior Customer Success Onboarding Consultant at LatamCent. About Us: LatamCent...

  • Solutions Consultant

    hace 4 semanas

    Bogotá, Colombia Palo Alto Networks A tiempo completo

    Job DescriptionYour ImpactCuriosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.Your ability to position,...

  • Solutions Consultant

    hace 4 semanas

    Bogotá, Colombia Palo Alto Networks A tiempo completo

    Company Description Our Mission At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy....

  • Senior Customer Success Onboarding Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completo

    Position: Senior Customer Success Onboarding Consultant Are you eager to be part of a fully remote organization that empowers over 20,000 clients to thrive through sales automation? If so, we invite you to consider the role of Senior Customer Success Onboarding Consultant at LatamCent. About Us: LatamCent specializes in providing streamlined email outreach...

  • Supplier Enablement Technical Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Position OverviewAt Coupa Software, we are committed to unlocking the full potential of our clients through innovative solutions. Our mission is to enhance the way businesses manage their spend, fostering collaboration among customers, suppliers, and our dedicated team members.Role SummaryThe Supplier Enablement Technical Consultant plays a vital role in...

  • Supplier Enablement Technical Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Position OverviewAt Coupa Software, we harness the potential of extensive business expenditures to empower our clients to thrive while making a positive impact. Our collective belief in collaboration drives us to innovate and enhance the spending power of our customers, suppliers, and employees, known as Coupanians.Role SummaryThe Coupa Pay Supplier...

  • Salesforce Marketing Cloud Consultant The Position

    hace 2 meses

    Bogotá, Colombia Tekton Labs A tiempo completo

    We are seeking an experienced Salesforce Marketing Cloud Consultant to join our dynamic team. The ideal candidate will be responsible for developing and implementing marketing strategies within the Salesforce Marketing Cloud platform to drive customer engagement and achieve marketing objectives. The consultant will leverage their in-depth knowledge of...

  • SF CRM Business Analyst Consultant Sr.

    hace 2 meses

    Bogotá, Colombia SOFTGIC S.A.S. A tiempo completo

    This is a remote position. Estamos buscando al mejor candidato para unirse a nuestro equipo en el rol de SF CRM Business Analyst Consultant Sr. Compensación: COP 7.5M - 8.5M/mes. Ubicación: Remoto (cualquier lugar). Misión de Softgic: En Softgic S.A.S. trabajamos para la transformación digital y cognitiva de nuestros clientes,...

  • Supplier Enablement Technical Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Position Overview At Coupa Software, we are dedicated to transforming the way businesses manage their spending. Our mission is to empower our clients to maximize their potential for success while fostering a positive impact on society. We believe in the strength of collaboration among our customers, suppliers, and employees—our valued Coupanians. Role...

  • SF CRM Business Analyst Consultant Sr.

    hace 2 meses

    Bogotá, Colombia SOFTGIC S.A.S. A tiempo completo

    Job Description This is a remote position. Estamos buscando al mejor candidato para unirse a nuestro equipo en el rol de SF CRM Business Analyst Consultant Sr. Compensación: COP 7.5M - 8.5M/mes. Ubicación: Remoto (cualquier lugar). Misión de Softgic: En Softgic S.A.S. trabajamos para la transformación digital y cognitiva de...

  • Assessment Consultant

    hace 2 meses

    Bogotá, Colombia Panagora Group A tiempo completo

    Panagora Group is a woman-owned small business specializing in global health and international development that provides Monitoring, Evaluation, and Learning services to the United States Agency for International Development in Colombia-USAID/Colombia through different contracts signed with the Mission for the execution of activities. Within the framework of...

  • Assessment Consultant

    hace 3 meses

    Bogotá, Colombia Panagora Group A tiempo completo

    Panagora Group is a woman-owned small business specializing in global health and international development that provides Monitoring, Evaluation, and Learning services to the United States Agency for International Development in Colombia-USAID/Colombia through different contracts signed with the Mission for the execution of activities. Within the framework of...

  • (Senior) Research Consultant

    hace 3 meses

    Bogotá, Colombia AVOMIND A tiempo completo

    Our client is the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, they help companies understand how consumers think and make better data-driven decisions.They started out in Hamburg back in 2014 but they’re now humbled to call the world our playground, with over 200 employees spread across 25 cities...

  • SAP Extended Planning Analytics

    hace 3 meses

    Bogotá, Colombia SAP A tiempo completo

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Integration Architecture Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    Global Integration Architect Consultant at ADPDeliver exceptional service and support to clients utilizing HCM integration with the organization's HR system on a worldwide platform.KEY RESPONSIBILITIESManage client relationships concerning global integration services.Facilitate internal communication among all Integration Service teams for specific clients...

  • Key Account Consultant

    hace 2 meses

    Bogotá, Colombia Slang A tiempo completo

    We’re looking for talented individuals interested in joining a growing global company. At Slang, you’ll be an early team member of a global, well-funded startup spun out from MIT. We’re building a world-class team to revolutionize language learning with cutting-edge technology and delightful design.What we’re working on at SlangSlang started at MIT...

  • Senior Infrastructure Consultant

    hace 3 meses

    Bogotá, Colombia Endava A tiempo completo

    Application ManagementBogota What's this role about? Design, implementation, maintenance, and performance monitoring of networking systems for our client. Migration of different client services to Azure Previous proven experience in migration What skills and experience do you need? Technical Skills: Microsoft Azure Platform: In-depth...

  • Senior Consultant for Procurement Solutions

    hace 6 días

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Join Our Mission to Enhance Business EfficiencyAt SAP, we empower you to excel in your career. Our organizational culture emphasizes teamwork and a collective commitment to improving global business operations. We prioritize building a future-ready workplace that values diversity, flexibility, and a purpose-driven approach. Our environment fosters...