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Key Account Consultant
hace 2 meses
Education, knowledge and skills required
Undergraduate studies in Management, Industrial Engineering, International Business, or any other related field. 6+ months of relevant experience in commercial areas or customer success implementations. (internship experience is valid). Creative thinker and problem solver with the ability to troubleshoot issues quickly and effectively. Upper-intermediate or higher (B2) level of English. Excellent written and verbal communication skills in Spanish and English. Ability to quickly build strong relationships with customers based on empathy and trust and to meet with any of them autonomously. Attention to detail, extremely well-organized, and analytical. Ability to work in a fast-paced, entrepreneurial, results-oriented culture. A passion for Slang and the problem we’re solving.
What we expect you to do
Support initial implementation, setting up new accounts, and assisting with onboarding. Track adoption, engagement, and learning progress rates of assigned accounts, providing insight and advice to organizational contacts on a regular basis. Define a tailored Customer Experience that addresses clients’ requests and needs with respect to an English Language Teaching (ELT) implementation strategy. Demonstrate and explain the software with an eye toward addressing the client’s specific needs. Provide consultancy services on best practices for an organizational strategy focused on bilingualism among the workforce. Anticipate customers’ requirements, identify potential issues within assigned accounts, and work with other teams to take timely and effective action to resolve them. Help in the development of new practices, activities, and materials to strengthen our Customer Success Program. What Slang can offer youWe offer the special experience of being part of a fast-moving and quickly-growing international company within the entrepreneurial ecosystems of Boston and MIT.Where we're locatedOur team is currently split between the United States and LATAM. We are recruiting great people in these locations and all around the world.-
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